Sheraton New York Times Square Hotel New York City.com : Profile

Hotels Sheraton New York Times Square Hotel

To relish the city that never sleeps, guests can't beat the central location of the Sheraton New York Hotel and Towers, just a half-block from Broadway, two blocks from Fifth Avenue shops, five blocks from Carnegie Hall and 10 blocks from Times Square. The Sheraton's heart is the recently renovated lobby appointed with Italian marble, leather benches, plaid wing chairs and mahogany tables topped with blue and white porcelain jars. If guests want extensive amenities, they'll get them here: a business center with high-speed Internet access, a restaurant, bar, desk to buy theater tickets, and a fully equipped health club. What's more, guests may use the 50-foot, indoor swimming pool across the street at the Sheraton Manhattan Hotel. In addition to 24-hour room service, dining options include the glass-enclosed ambiance of Streeter's New York Café, the relaxing domain of the local favorite Hudson Bar with its 30 TV monitors perfect for game viewing, or the sophisticated Library Bar with its mahogany paneling, luxurious red leather tub chairs, large mahogany bar, antique hand-knotted Persian rugs and polished nickel details. The Sheraton New York Hotel & Towers offers 1,750 ... more

To relish the city that never sleeps, guests can't beat the central location of the Sheraton New York Hotel and Towers, just a half-block from Broadway, two blocks from Fifth Avenue shops, five blocks from Carnegie Hall and 10 blocks from Times Square.

The Sheraton's heart is the recently renovated lobby appointed with Italian marble, leather benches, plaid wing chairs and mahogany tables topped with blue and white porcelain jars. If guests want extensive amenities, they'll get them here: a business center with high-speed Internet access, a restaurant, bar, desk to buy theater tickets, and a fully equipped health club. What's more, guests may use the 50-foot, indoor swimming pool across the street at the Sheraton Manhattan Hotel.

In addition to 24-hour room service, dining options include the glass-enclosed ambiance of Streeter's New York Café, the relaxing domain of the local favorite Hudson Bar with its 30 TV monitors perfect for game viewing, or the sophisticated Library Bar with its mahogany paneling, luxurious red leather tub chairs, large mahogany bar, antique hand-knotted Persian rugs and polished nickel details.

The Sheraton New York Hotel & Towers offers 1,750 guest rooms freshly renovated with brown color schemes, tall wood-and-leather headboards, dark wooden blinds, expansive desk space, ergonomic chairs and refrigerators. Guests can sleep the nights away on the "Sheraton Sweet Sleeper Beds" with plush-top mattresses, plump duvets in rich colors, and four down pillows.

To immerse themselves in the ultimate sounds and sights of Manhattan, guests can't beat the Sheraton New York Hotel and Towers.

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Sheraton New York Times Square Hotel: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)

10,680 Reviews

GreenLeader Silver level

Recent Reviews:

lkfields

Trip type:

Family

Wonderful hotel!

Aug 14, 2019

My son, granddaughter and I stayed at the Sheraton Friday through Monday. I knew it was going to be a VERY NICE stay when we arrived just because of the... more »

philmworks

Boston, Massachusetts

Trip type:

Family

Amazing location to stay in the heart of NYC

Aug 13, 2019

The Sheraton Times Square wasn't my first choice, but it will be next time. It is just enough off the main drag that it's perfect, yet close enough to still... more »

Clifford F

Lake Grove

Trip type:

Couples

Needs update

Aug 13, 2019

Our room had thread bare sofa and ripped office chair. There were only one pair of slippers for 2 people. There was a "destination " charge which is only a... more »

Erinheiskell

Swampscott, Massachusetts

Trip type:

Family

Great location and friendly staff

Aug 13, 2019

Had a wonderful stay. The club lounge is excellent good breakfast choices. The staff was very friendly. The gym is fantastic. Location convenient to many NYC sights. Overall highly recommend... more »

Alexandre Igor F

Confuse

Aug 12, 2019

Best location, close to Times Square, all Broadway shows, Central Park, Rockefeller Center and many Subways (Metros).
Beautiful and clean. Fancy and with a good infrastructure. However there are many “buts”:
I stayed 9 days and they didn’t refil amenities (shampoos and soaps)
They say they’ll charge a $25 daily “destination fee”, but they charged $28,69. Good is that you receive $30 daily in credit for food and drink in the hotel. Unfortunately they did many charges in a random way to my credit card and, in the end, the total charge was almost $100 above the final balance. It is quite confusing, a real mess. Now I’ll have to ask for a refund and It will be very time consuming. If you don’t pay attention you will be overcharged.
We are supposed to have free WiFi high speed internet access in the room, but when you try to connect you have to choose between two type of access, both with a cost. I questioned the front desk and they say that we have to choose one option and accept the cost, but at the checkout it will not be charged. True, they did not charged at the end, but it was really annoying.
Finally, after being hosted for 9 days, paid almost $3.000, I had to checkout at 11am. I asked if they could keep my luggage until 5pm, but they didn’t. There is a private Co in the hotel for that service where you have to pay $4 for each suitcase. I had 5 packs. It is not about the $20, but the complete lack of customer service. I stayed for 9 days in s 5star hotel and the cost was high. I expected some premium service, but in the contrary, everything was so cold and impersonal. My needs would have received more care and attention in a cheap place. Disappointing.

TeamMarriott, Manager at Sheraton New York Times Square Hotel, responded to this review

Dear Alexandre Igor F.,

Thank you for sharing your review and the details surrounding your recent stay. We are delighted to know how much you loved our amazing location and clean and comfortable accommodations. However, we appreciate you bringing the issues you encountered to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. It was our pleasure serving you this time, and we hope you will give us another chance in the future.

Joseph Giordano
Reputation Management Coordinator

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BOOK YOUR ROOM AT SHERATON NEW YORK TIMES SQUARE HOTEL

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Secure & Private

Room Type

Traditional Room 1 Queen Bed

1 Queen Bed

250 sq feet (23 sq meters)

Internet - WiFi

Entertainment - 37-inch flat-screen TV with premium channels and pay movies

Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water

Sleep - A pillow menu, blackout drapes/curtains, and linens

Bathroom - Private bathroom, bathtub or shower, bathrobes, and a hair dryer

Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Doorbell/phone notification, phone accessibility kit, raised toilet seat, portable bathtub seat, and roll-in shower

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Traditional Room 1 King Bed

1 King Bed

250 sq feet (23 sq meters)

Internet - WiFi

Entertainment - 37-inch flat-screen TV with premium channels and pay movies

Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water

Sleep - A pillow menu, blackout drapes/curtains, and linens

Bathroom - Private bathroom, bathtub or shower, bathrobes, and a hair dryer

Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Doorbell/phone notification, phone accessibility kit, raised toilet seat, portable bathtub seat, and roll-in shower

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Traditional Room 2 Double Beds

2 Double Beds

250 sq feet (23 sq meters)

Internet - WiFi

Entertainment - 37-inch flat-screen TV with premium channels and pay movies

Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water

Sleep - A pillow menu, blackout drapes/curtains, and linens

Bathroom - Private bathroom, bathtub or shower, bathrobes, and a hair dryer

Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Doorbell/phone notification, phone accessibility kit, raised toilet seat, portable bathtub seat, and roll-in shower

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Superior Room 1 King Bed

1 King Bed

250 sq feet (23 sq meters)

Internet - WiFi

Entertainment - 37-inch flat-screen TV with premium channels and pay movies

Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water

Sleep - A pillow menu, blackout drapes/curtains, and linens

Bathroom - Private bathroom, bathtub or shower, bathrobes, and a hair dryer

Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Doorbell/phone notification, phone accessibility kit, raised toilet seat, portable bathtub seat, and roll-in shower

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Superior Room 2 Double Beds

2 Double Beds

250 sq feet (23 sq meters)

Internet - WiFi

Entertainment - 37-inch flat-screen TV with premium channels and pay movies

Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water

Sleep - A pillow menu, blackout drapes/curtains, and linens

Bathroom - Private bathroom, bathtub or shower, bathrobes, and a hair dryer

Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Doorbell/phone notification, phone accessibility kit, raised toilet seat, portable bathtub seat, and roll-in shower

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Premier Room 1 King Bed City View

1 King Bed

250 sq feet (23 sq meters)

Internet - WiFi

Entertainment - 37-inch flat-screen TV with premium channels and pay movies

Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water

Sleep - A pillow menu, blackout drapes/curtains, and linens

Bathroom - Private bathroom, bathtub or shower, bathrobes, and a hair dryer

Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Doorbell/phone notification, phone accessibility kit, raised toilet seat, portable bathtub seat, and roll-in shower

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Premier Room 2 Double Beds City View

2 Double Beds

250-sq-foot (23-sq-meter) room with city views

Internet - WiFi

Entertainment - 37-inch flat-screen TV with premium channels and pay movies

Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water

Sleep - A pillow menu, blackout drapes/curtains, and linens

Bathroom - Private bathroom, bathtub or shower, bathrobes, and a hair dryer

Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Doorbell/phone notification, phone accessibility kit, raised toilet seat, portable bathtub seat, and roll-in shower

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Club Room 1 King Bed Business Lounge Accessible

1 King Bed

250-sq-foot (23-sq-meter) room with city views

Club Level - Club Lounge access

Internet - WiFi

Entertainment - 37-inch flat-screen TV with premium channels and pay movies

Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water

Sleep - Pillowtop bed, a pillow menu, blackout drapes/curtains, turndown service, and linens

Bathroom - Private bathroom, bathtub or shower, bathrobes, and a hair dryer

Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Doorbell/phone notification, phone accessibility kit, raised toilet seat, portable bathtub seat, and roll-in shower

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Club Room 2 Double Beds Business Lounge Accessible

2 Double Beds

250-sq-foot (23-sq-meter) room with city views

Club Level - Club Lounge access

Internet - WiFi

Entertainment - 37-inch flat-screen TV with premium channels and pay movies

Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water

Sleep - Pillowtop bed, a pillow menu, blackout drapes/curtains, turndown service, and linens

Bathroom - Private bathroom, bathtub or shower, bathrobes, and a hair dryer

Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Doorbell/phone notification, phone accessibility kit, raised toilet seat, portable bathtub seat, and roll-in shower

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Executive Suite 1 Bedroom 1 King and 1 Sofa Bed

1 King Bed and 1 Double Sofa Bed

500-sq-foot (46-sq-meter) room with city views

Club Level - Club Lounge access

Layout - Bedroom, living room, and dining area

Internet - WiFi

Entertainment - 37-inch flat-screen TV with premium channels and pay movies

Food & Drink - Coffee/tea maker, minibar, room service, and free bottled water

Sleep - Pillowtop bed, a pillow menu, blackout drapes/curtains, turndown service, and linens

Bathroom - Private bathroom, bathtub or shower, bathrobes, and a hair dryer

Practical - Safe, iron/ironing board, and desk; free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Doorbell/phone notification, phone accessibility kit, raised toilet seat, portable bathtub seat, and roll-in shower

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Property Information

24-hour fitness facilities
Bar/lounge

Breakfast available (surcharge)
Number of floors - 50

Popular Amenities

Air Conditioning
Business Center
Clothing Iron
Coffee/Tea Maker
Fitness Facility
Hair Dryer

InHouse Bar
Meeting Rooms
Room Service
Safe
Sauna
TV In Room

Additional Amenities

Check In: 4:00 PM
Check Out: 12:00 PM
24-hour fitness facilities
24-hour front desk
ATM/banking
Accessible bathroom
Ballroom
Bar/lounge
Breakfast available (surcharge)
Business center
Coffee shop or café
Concierge services
Conference center
Conference space
Conference space size (feet) - 22534
Conference space size (meters) - 2093
Dry cleaning/laundry service
Elevator
Express check-in
Express check-out

Free WiFi
Gift shops or newsstand
Grocery/convenience store
In-room accessibility
Long-term parking (surcharge)
Luggage storage
Multilingual staff
Number of floors - 50
Number of meeting rooms - 39
Porter/bellhop
Restaurant
Roll-in shower
Safe-deposit box at front desk
Self parking (surcharge)
Shopping on site
Smoke-free property
Snack bar/deli
Total number of rooms - 1780
Tours/ticket assistance

Sheraton New York Times Square Hotel

TripAdvisor Traveler Rating

BOOK YOUR ROOM AT SHERATON NEW YORK TIMES SQUARE HOTEL

Traditional Room 1 Queen Bed

Traditional Room 1 King Bed

Traditional Room 2 Double Beds

Superior Room 1 King Bed

Superior Room 2 Double Beds

Premier Room 1 King Bed City View

Premier Room 2 Double Beds City View

Club Room 1 King Bed Business Lounge Accessible

Club Room 2 Double Beds Business Lounge Accessible

Executive Suite 1 Bedroom 1 King and 1 Sofa Bed

Property Information

Popular Amenities

Additional Amenities

34 People

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