New York Marriott Marquis New York City.com : Profile

Hotels New York Marriott Marquis

A modern luxury hotel featuring a 37-story atrium, the Marriott Marquis offers an array of spacious guest rooms, banquet and meeting rooms, recreational facilities and restaurants, including the View Restaurant—Manhattan's only rooftop restaurant and lounge. Located in the heart of Times Square, the hotel has its own 1600-seat Broadway theater, and is within walking distance of all major theaters. Come enjoy the razzle-dazzle of Broadway and the pulsating energy of Midtown--it's all here at the Marriott Marquis, a perennial favorite of leisure and business travelers alike.

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New York Marriott Marquis: 1535 Broadway, At 45th Street, New York City, NY 10036

13,122 Reviews

GreenLeader Bronze level

Recent Reviews:

asneve1105

Jasper, Georgia

A great place to stay

Nov 17, 2020

This was a great place to stay. The rooms are larger than any I have ever stayed in while in New York. You are right at Times Square and it... more »

flgrayhair

Palm Beach, Florida

Trip type:

Family

Good stay

Nov 3, 2020

The beds were nice as were the linens. We will likely stay here again for future visits. We really liked the staff, they were all very courteous and friendly! We... more »

StPaulygal

Saint Paul, Minnesota

Trip type:

Business

Nice room - but still so much not open during COVID

Oct 28, 2020

We stayed here this week and wish we'd known that the entire hotel seems is under construction and literally nothing is open. The beautiful lobby on 8th floor is completely... more »

We stayed here this week and wish we'd known that the entire hotel seems is under construction and literally nothing is open. The beautiful lobby on 8th floor is completely under construction and a temporary setup with one person staffs a kiosk on the 3rd floor. Expected limited services, didn't expect no service, and didn't expect to be staying in a property completely different than what we expected in the Marquis.
I was not advised anything about the workout facility, it looked closed all the time.
The restaurants closed entirely. Even the Starbucks was closed.
When I checked in, I was asked what state I came from, then asked to provide a copy of my NYC entry online document screen shot, which I had no problem with. I was then informed that housekeeping was not available for me due to my state of residence. I said I didn't want anyone in my room during my stay anyway. It was strange to be informed this, but understood. I got back to my room the next day and it had been accessed & cleaned! All areas, towels, bed, etc.
I wish I'd left my Do Not Disturb sign out but this is the first time since COVID that I've had housekeeping go into my room esp when I was informed they could NOT come.
Seems strange to comment as a negative that housekeeping provided service and it was a mistake I'm sure.
I've stayed at other Marriott properties recently and they provide some accommodation for breakfast, a carryout breakfast, or voucher for their Starbucks or something, but nothing provided here.
On the positive side, the rooms are modern and spacious especially for Manhattan.
There's a small coffeemaker and refrigerator in the room. Couch and chair also which was very nice.
Be aware of how limited services and accessibility are at this hotel during these COVID times.

Gabriela Roque, Guest Services / Front Office at New York Marriott Marquis, responded to this review

Dear StPaulygal

Thank you for being our guest at the New York Marriott Marquis and for sharing your honest feedback on the Guest Satisfaction Survey.

We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately.

Gabby Roque
Assistant Front Office Manager

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Travis928

Whitesville, Kentucky

Excellent views of Time Square! VERY secure hotel!

Oct 16, 2020

This hotel is located right in the middle of all the action in Times Square! At check in we requested a room with a view overlooking Time Square, and our... more »

chasew540

Trip type:

Couples

Updated review

Oct 10, 2020

New review, So after getting a call from Tony I decided to re-evaluate my review, forgive me for forgetting his last name. I spoke with Tony, who called right away... more »

New review,
So after getting a call from Tony I decided to re-evaluate my review, forgive me for forgetting his last name. I spoke with Tony, who called right away after reading my review. We spoke for awhile on the phone and it was not a typical blah conversation. It was like speaking to an actual human being. He let me speak, didn’t get defensive and gave me a sincere apology. Now in my opinion whoever the manager was on duty that day should be re-trained or let go for not doing her best at the job she has accepted, however, this is just my opinion. Tony was able to get me
taken care of and I feel I owe it to him and the Marriott brand for a new review. I will leave the old review below along with Tony’s response. I switched the rating from terrible to average. This average response will remain because of what happened that day and the fact the hotel was under different operating procedures due to Covid. I will gladly stay again in another trip to manhattan as I normally stay true to the Marriott brand. FYI, Tony, nor Marriott has asked me to redo my review, or remove it.

It’s now going on 55 minutes. My fiancé has called downstairs twice to get soap. All 3 dispensers are out. I understand there’s a pandemic and they are short on staff, well from what the lady downstairs said they have one housekeeper for a 40+ story hotel SMH... just one. I don’t understand how they can leave a guest waiting for toiletries. My room is freezing cause we like it that way and I don’t want to step out and back in and risk being sick... yes I guess I am being petty, but why would this be my fault. The staff is rude, besides the lady who checked us in (she was nice), and the manager is worse. I’ve stayed at plenty of Marriotts, and I actually am a builder who has built the Marriott brand. This Marriott does not hold up brand standards. The gym is open from 5:30 to 11:30, and in my opinion those are just weird hours. It’s like they are trying to force you in and out. There is no breakfast so you have to order or leave, which leaves you no time really hit the gym unless you disturb your sleep. It was really noisy last night in the hotel for a 10-20% occupancy so I’m “guessing” they are loading the floors. As I write this I am still waiting for toiletries. Why can’t the manager just bring them herself? This is not leadership. She should be fired for running the Marriott brand in this way. Looks like I should have used our timeshare instead. Now my question is, why were the containers not filled in the first place when the room was initially cleaned. We will be leaving and I will just eat the cost and book elsewhere. I’m not going to let Marriott or their rude manager ruin my stay in New York. I put the day of stay and the room number so they know. We will call Priceline to see if they can help us with a reimbursement for our own toiletries which my fiancé has just left to buy or a refund for the room. We are leaving!

Hi,
I apologize for the experience you had during your stay at our hotel. We fell short of your expectations, and quite frankly - our own judging by the feedback you provided. I will take your feedback and share with our team as a retraining opportunity.

Gabriela Roque, Guest Services / Front Office at New York Marriott Marquis, responded to this review

Greetings!

Thank you for providing feedback regarding your recent stay with us at the New York Marriott Marquis. Your trust in our brand is most important to us and everything we do is aimed at providing you with a positive guest experience.

On behalf of our entire team, please accept our deepest apologies for the poor experiences you encountered. I am extremely disappointed that we fell short of expectations during your visit. However, I am excited to hear that Tony was able to turn the experience around for you. Please rest assured, I will be sharing your feedback with our team to ensure that this was an isolated incident.

We hope to have an opportunity to regain your trust during your next visit to New York City.

Sincerely,

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BOOK YOUR ROOM AT NEW YORK MARRIOTT MARQUIS

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Secure & Private

Room Type

Superior Room 1 King Bed Non-Smoking View Times Square View

1 King Bed

385-sq-foot room with city views

Internet - WiFi and wired Internet access

Entertainment - 42-inch Smart TV with premium channels and Netflix

Food & Drink - Coffee/tea maker and room service

Sleep - Premium bedding, a down duvet, and turndown service

Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

Practical - Safe, double sofa bed, and free newspaper; free cribs/infant beds available on request

Comfort - Climate-controlled air conditioning

Accessibility - Visual fire alarm, grab bar near toilet, wheelchair accessible, and closed-captioned TV

Eco-friendly - Eco-friendly toiletries and recycling bin

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Deluxe Room 1 King Bed Non-Smoking

1 King Bed

385 sq feet

Internet - WiFi and wired Internet access

Entertainment - 42-inch Smart TV with premium channels and Netflix

Food & Drink - Coffee/tea maker and room service

Sleep - Premium bedding, a down duvet, and turndown service

Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

Practical - Safe, double sofa bed, and free newspaper; free cribs/infant beds available on request

Comfort - Climate-controlled air conditioning

Accessibility - Wheelchair accessible, grab bar near toilet, visual fire alarm, roll-in shower, and closed-captioned TV

Eco-friendly - Eco-friendly toiletries and recycling bin

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Premier Room 1 King Bed Non-Smoking Corner

1 King Bed

480 sq feet

Internet - WiFi and wired Internet access

Entertainment - 42-inch Smart TV with premium channels and Netflix

Food & Drink - Coffee/tea maker and room service

Sleep - Premium bedding, a down duvet, and turndown service

Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

Practical - Safe, double sofa bed, and free newspaper; free cribs/infant beds available on request

Comfort - Climate-controlled air conditioning

Accessibility - Visual fire alarm, grab bar near toilet, wheelchair accessible, and closed-captioned TV

Eco-friendly - Eco-friendly toiletries and recycling bin

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Superior Room 2 Double Beds Non-Smoking View Times Square View

2 Double Beds

385-sq-foot room with city views

Internet - WiFi and wired Internet access

Entertainment - 42-inch Smart TV with premium channels and Netflix

Food & Drink - Coffee/tea maker and room service

Sleep - Premium bedding, a down duvet, and turndown service

Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

Practical - Safe, double sofa bed, and free newspaper; free cribs/infant beds available on request

Comfort - Climate-controlled air conditioning

Accessibility - Visual fire alarm, grab bar near toilet, wheelchair accessible, and closed-captioned TV

Eco-friendly - Eco-friendly toiletries and recycling bin

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Deluxe Room 2 Double Beds Non-Smoking

2 Double Beds

385-sq-foot room with city views

Internet - WiFi and wired Internet access

Entertainment - 42-inch Smart TV with premium channels and Netflix

Food & Drink - Coffee/tea maker and room service

Sleep - Premium bedding, a down duvet, and turndown service

Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

Practical - Safe, double sofa bed, and free newspaper; free cribs/infant beds available on request

Comfort - Climate-controlled air conditioning

Accessibility - Wheelchair accessible, grab bar near toilet, visual fire alarm, roll-in shower, and closed-captioned TV

Eco-friendly - Eco-friendly toiletries and recycling bin

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Property Information

Breakfast available (surcharge)
Bar/lounge

24-hour fitness facilities

Popular Amenities

Air Conditioning
Business Center
Car Rent Desk
Clothing Iron
Coffee/Tea Maker
Family Rooms
Fitness Facility

Hair Dryer
InHouse Bar
Meeting Rooms
Room Service
Safe
TV In Room
Valet Parking

Additional Amenities

Check In: 4:00 PM - midnight
Check Out: 11:00 AM
Dry cleaning/laundry service
Gift shops or newsstand
Shopping on site
Number of meeting rooms - 48
Conference space size (meters) - 11590
Limo or Town Car service available
Free WiFi
In-room accessibility
Roll-in shower
Tours/ticket assistance
Accessible bathroom
Wheelchair-accessible lounge
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Multilingual staff
Conference center
Breakfast available (surcharge)
Wheelchair-accessible meeting spaces/business center
Bar/lounge
Laundry facilities
Elevator
Wheelchair accessible (may have limitations)
Banquet hall
Ballroom
Vending machine
Wheelchair-accessible concierge desk
Express check-in
Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk
Television in common areas
Wheelchair-accessible fitness center
Coffee shop or café
Free newspapers in lobby
Wedding services
24-hour fitness facilities
Luggage storage
Express check-out
Porter/bellhop
Business center
24-hour front desk
Number of restaurants - 2
Smoke-free property
Safe-deposit box at front desk
Snack bar/deli
Conference space
Valet parking (surcharge)
Computer station
Terrace
Hair salon
ATM/banking
Wheelchair accessible path of travel
Conference space size (feet) - 124755
Concierge services
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets not allowed
No rollaway/extra beds available

New York Marriott Marquis

TripAdvisor Traveler Rating

BOOK YOUR ROOM AT NEW YORK MARRIOTT MARQUIS

Superior Room 1 King Bed Non-Smoking View Times Square View

Deluxe Room 1 King Bed Non-Smoking

Premier Room 1 King Bed Non-Smoking Corner

Superior Room 2 Double Beds Non-Smoking View Times Square View

Deluxe Room 2 Double Beds Non-Smoking

Property Information

Popular Amenities

Additional Amenities

34 People

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