Hilton Garden Inn Ridgefield Park New York City.com : Profile

Hotels Hilton Garden Inn Ridgefield Park

The Ridgefield Park Hilton Garden Inn is conveniently located off I-95, New Jersey Turnpike at exit 68. Located minutes form Teterboro airport (TEB), only 16 miles from Newark International Airport (EWR) and 30 minutes from LaGuardia (LGA). Only 7 miles from mid town Manhattan, our location allows easy access to shopping, theater, dining via new Jersey transit bus, taxi, car service or limo.

Location is everything for the Ridgefield Park Hilton Garden Inn:
New York City is just 5 miles from the hotel: See a Broadway show, Radio City Music Hall or Madison Square Garden, experience all the excitement of Times Square or dine at one of over 2000 restaurants located in the city, just minutes away. We are only 12 miles from the majestic Statue of Liberty!

Discover hot bargains and great savings while shopping at over 55 stores including Perry Ellis and Liz Clayborn at the Secaucus Factory Outlets, just 5 miles away. Local Corporations in the Ridgefield Park area, such as Samsung, Bank of America, AGFA, Philbro, Flight Safety, Hoffman-LaRoche. New Jersey Transit System is located right outside our doors which provides public transportation to New York City.

The restaurant, the Great American Grill®, serves breakfast and dinner seven days a week featuring fresh traditional fare. The Pavilion Lounge offers a light menu and full cocktail service daily.

Each guest room boasts Sweet Dreams Bedding, oversized work desk with ergonomic desk chair, 32-inch LCD televisions, mini-fridge and microwave oven. Complimentary wireless high-speed internet access in all guest rooms as well as throughout the hotel. Indoor heated swimming pool and whirlpool. State-of-the-Art Fitness Center featuring both cardio and resistance equipment. Business Center with secure from-room printing capabilities, work stations and HSIA. Pavilion Pantry offers sundries, assorted snacks, beverages and ready to cook meals.

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Hilton Garden Inn Ridgefield Park: 70 Challenger Rd, Ridgefield Park, NJ 07660-2116

821 Reviews

Certificate of Excellence 2019

Recent Reviews:

paysensmom

San Angelo, Texas

Trip type:

Family

WORST hotel experience In. My. Life!!! Do NOT park and cruise here!!

Aug 14, 2019

My family recently completed a trip at this Hilton Garden Inn located in Ridgefield Park NJ. As Conrad Hilton essentially invented the hospitality service as we know it today, by... more »

My family recently completed a trip at this Hilton Garden Inn located in Ridgefield Park NJ. As Conrad Hilton essentially invented the hospitality service as we know it today, by providing unparalleled service and experiences, I felt it important to relay our own unparalleled service and experience. Unfortunately, I don’t believe it was the experience or service the Hilton establishment seeks to provide.
A great roadtrip, followed by a nice night in the hotel, proceeded by an absolutely wonderful cruise experience, and concluded with, frankly, a nightmare of extremely poor customer service, outright lies, and $1,000+ worth of unplanned and unexpected charges.

We chose to stay in this for the “park and ride” service they provide. We drove to New Jersey specifically to enjoy a cruise as a family. The check in clerk advised us to park our van behind the hotel, which is where it was supposed to be safe and monitored while we were out of town and completely without contact for the next 14 days.

Upon our return, we contact the shuttle to the hotel as instructed. While vacations are certainly fun, as you can imagine after 14 days of sunshine, sea, and excursions we were exhausted. When we debark and collect our luggage, we contact the shuttle as instructed so that we can make our way back to the hotel and our van. Unfortunately, the driver wasn’t inclined to meet us where we were in the rain, and asked us to carry our 8 suitcases, 3 tote bags, 2 garment bags, a camera bag, and walk two blocks (did I mention the rain?) to where the shuttle was located. After attempting to locate other transportation in an unfamiliar city for more than an hour, the hotel agreed to send another driver. We also missed our prepurchased time slot for the 911 memorial museum as we waited. While this was certainly an inauspicious start to our journey home, your hotel’s role in our further misery wasn’t over.

As we arrive at the hotel, we see immediately that our van is not in the location we were told to park it. When we reach the clerk’s desk, we’re first met by outright denial. It took a police officer to figure out that where I was instructed to park was owned by a different building and they had by van towed. We were confused. We were told to park “behind the building” which we did. There were no clear signs indicating that these spots belonged to one party or the other. We acquired the tow companies information, and searched for the bag that contained our van key as well as all of my prescription medications. Unfortunately, it was missing. We contacted the shuttle driver who “looked everywhere” for my bag, but they were unable to find it. We contact the impound lot, pay the $450 dollars and an additional $200 to have it towed to the nearest dealership so that we can have another key made (another $421). As the dealership wasn’t available that day, we had to stay in the hotel another night and we had to pay $70 for an Uber to the airport so that my husband could return to his duty station on time. At no point did the hotel offer to reimburse us for any portion of our expenses due to this situation.(Afterward, they did offer to reimburse for the last night) We get on our way about 1:30pm the next afternoon after making a police report for our missing bag.
The following morning, the shuttle driver (that was hired by the Hilton) texted us and they had found the bag in her suburban…The bag they looked “everywhere” for.

This situation could have been easily avoided with, at a minimum, adequate signage, but which could have been completely avoided had the clerk provided instructions more clear than “park behind the building, not in the main lot” The Hilton was unapologetic, and said that we should take up our extra expenses with the shuttle company. I paid Hilton for a service. If Hilton felt I was wronged, they should have reimbursed me for my expenses and pursued the shuttle service they contracted with, and at the end of the day, the fact that the van was towed was clearly caused by inadequate instructions and poor communication by Hilton. While the single clerk at the hotel when we returned was very kind and empathetic, we were treated rudely and without compassion by your other clerks, and nobody with Hilton wants to take responsibility for any of this situation.

I have kept copies of all of the relevant bills, and look forward to discussing this situation with a representative of your company. I firmly believe that Hilton is responsible for all or part of these expenses and I’m sure you understand that over a $1,000 unexpected expense is a huge expense for a single income military family.

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Vfaulkner2974

Fantastic Stay

Aug 11, 2019

From the front desk staff to the housekeeping, our stay was amazing. We love how this hotel is close enough to the city for quick trips, yet removed from all... more »

Guide655938

Trip type:

Family

Acceptable hotel, but access to NYC with NJBus was horrible. We lost 90 minutes two times.

Aug 9, 2019

Acceptable hotel, but lots of hidden taxes. Access to NYC with NJBus was horrible. We lost 90 minutes two times waiting for buses. Not recommended for quick access to city.... more »

moffats4

Trip type:

Family

Unacceptable stay

Jul 30, 2019

I wanted to like this hotel but I had a terrible room experience. A front desk guy when I was checking-in was very welcoming us (my husband, me and a... more »

Wilmington_DEJoanne

Wilmington, DE

Trip type:

Family

Faulty alarm system

Jul 24, 2019

Although this hotel is comfortable enough, do not stay here if you want to sleep through the night! Two years ago on Christmas Eve while staying here the fire alarm... more »

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BOOK YOUR ROOM AT HILTON GARDEN INN RIDGEFIELD PARK

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Secure & Private

Room Type

King Evolution Room 1 King Bed

1 King Bed

Internet - Free WiFi and wired Internet access

Entertainment - 32-inch LCD TV, premium channels, and MP3 dock

Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service

Sleep - Select Comfort bed, hypo-allergenic bedding, a down duvet, and blackout drapes/curtains

Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

Practical - Free weekday newspaper, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

2 Queen Beds Evolution Room 2 Queen Beds

2 Queen Beds

Internet - Free WiFi and wired Internet access

Entertainment - 32-inch LCD TV, premium channels, and MP3 dock

Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service

Sleep - Select Comfort bed, hypo-allergenic bedding, a down duvet, and blackout drapes/curtains

Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

Practical - Free weekday newspaper, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

2 Queen Beds Accessible 2 Queen Beds

2 Queen Beds

Internet - Free WiFi and wired Internet access

Entertainment - 32-inch LCD TV, premium channels, and MP3 dock

Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service

Sleep - Select Comfort bed, hypo-allergenic bedding, a down duvet, and blackout drapes/curtains

Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

Practical - Free weekday newspaper, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

1 King Bed Accessible

1 King Bed

Internet - Free WiFi and wired Internet access

Entertainment - 32-inch LCD TV, premium channels, and MP3 dock

Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service

Sleep - Select Comfort bed, hypo-allergenic bedding, a down duvet, and blackout drapes/curtains

Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

Practical - Free weekday newspaper, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

1 King Bed Mobility Accessible

1 King Bed

Internet - Free WiFi and wired Internet access

Entertainment - 32-inch LCD TV, premium channels, and MP3 dock

Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service

Sleep - Select Comfort bed, hypo-allergenic bedding, a down duvet, and blackout drapes/curtains

Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

Practical - Free weekday newspaper, iron/ironing board, and desk; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Property Information

24-hour fitness facilities
Breakfast available (surcharge)
Fitness facilities

Indoor pool
Number of floors - 5

Popular Amenities

Air Conditioning
Clothing Iron
Coffee/Tea Maker
Fitness Facility
Hair Dryer

InHouse Bar
Meeting Rooms
Room Service
TV In Room

Additional Amenities

Check In: 3:00 PM
Check Out: 12:00 PM
24-hour business center
24-hour fitness facilities
24-hour front desk
ATM/banking
Accessible bathroom
Ballroom
Breakfast available (surcharge)
Coffee/tea in common areas
Conference space size (feet) - 1700
Conference space size (meters) - 158
Dry cleaning/laundry service
Elevator
Express check-in
Express check-out
Fireplace in lobby
Fitness facilities
Free WiFi

Free area shuttle
Free newspapers in lobby
Free self parking
Free wired Internet
In-room accessibility
Indoor pool
Laundry facilities
Limo or Town Car service available
Luggage storage
Meeting rooms
Multilingual staff
Number of floors - 5
Restaurant
Roll-in shower
Safe-deposit box at front desk
Smoke-free property
Television in common areas
Total number of rooms - 140
Wedding services

Hilton Garden Inn Ridgefield Park

TripAdvisor Traveler Rating

BOOK YOUR ROOM AT HILTON GARDEN INN RIDGEFIELD PARK

King Evolution Room 1 King Bed

2 Queen Beds Evolution Room 2 Queen Beds

2 Queen Beds Accessible 2 Queen Beds

1 King Bed Accessible

1 King Bed Mobility Accessible

Property Information

Popular Amenities

Additional Amenities

34 People

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