Best Western Queens Court Hotel New York City.com : Profile

Hotels Best Western Queens Court Hotel

INN/CHALETYEAR BUILT 2001 YEAR REMODELED 2003ADDITIONAL PROPERTY DESCRIPTION BEST WESTERN QUEENS COURT HOTEL LOCATED IN THE HEART OF DOWNTOWN FLUSHING. SO CLOSE TO EVERYTHING, SHOPPING MALL, BANKING AND MANY RESTAURANTS. CLOSE TO PUBLIC TRANSPORTATION SUCH AS BUS, SUBWAY AND RAILROAD ALL WITHIN WALKING DISTANCE. LA GUARDIA AIRPORT IS LESS THAN 4 MILES. SHEA STADIUM, HOME OF THE METS, AND THE USTA NATIONAL TENNIS CENTER WHERE THE U.S. OPEN IS PLAYED ARE LESS THAN ONE MILE. FLUSHING MEADOWS CORONA PARK, WHERE THE 1965 WORLDS FAIR WAS HELD IS APPROXIMATELY TWO MILES FROM AWAY.

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Best Western Queens Court Hotel: 13351 39th Ave, Flushing, NY 11354-4432 (Formerly BEST WESTERN Queens Court Hotel)

261 Reviews

Recent Reviews:

AaronTChin

Trip type:

Business

Very good

Jul 31, 2019

The receptionist is Polite and well handled my problem. Limited parking space can be an issue for some travelers though. Some restaurants in the close neighborhood run late, which is... more »

kksfv

Trip type:

Family

Horrible Experience! Very Rude, didn't want to speak English, etc.

Jul 16, 2019

Horrible experience. It started in April when I called to see if we can get a group rate for 10 rooms. The lady that answered the call told me 149.00... more »

Horrible experience. It started in April when I called to see if we can get a group rate for 10 rooms. The lady that answered the call told me 149.00 but that she will check with the manager and call me back in 24 hours. After 2 days I called back and she said that the manager told her it was too cheap and the best he could do was 169.00. My family found rates for less than 169.00 on travel websites and we took 7 rooms.
We checked in on Friday at 2 pm and the check-in person took almost 20 minutes to tell me that she was trying to find out why the 2 rooms I had reserved had different rates. I told her that one room was for 3 people and the other for 4. She had to pull out a calculator to add her totals per room to find out that it was the same as my reservation. After she made me sign and agree that this is a non-smoking room, she finally gave us the room keys on different floors. My daughter called me to tell me that her room smelled like somebody had smoked in there. We went to her room and just coming off the elevator the hallway stunk of cigarette smell that filtered all the way into her room. We went to the front desk and the lady said that she had to check the room. After she talked to somebody on the phone in Chinese she told us that the manager would check the room. When a guest complains about cigarette smell in a non-smoking hotel you don't make the guest feel like liars, by checking the room, you change the room and deal with the smell later. The manager after checking the room came to the front desk grumbling in Chinese and said very angrily in Chinese to the front clerk that we were lying, that no one else except us complained about the smell, and that the room was fine (we are Chinese, we knew what she was saying!). She was very dismissive and claimed that there were no rooms available, and she could not change the room. She started to yell at us over and over again that there are no more rooms and that no one else complained in Chinese. My wife asked the manager to speak to us in English and she refused to talk to us, she told us to talk to the front desk clerk. After arguing with the front desk clerk in English and the front desk clerk was translating it to the manager in Chinese they somehow "found another room, 207, on the same floor, with the smell. We refused the room and after more yelling and arguing with the front clerk she said something like "forget about her, I'll give you another room". She was very angry but gave us another room (606) on a different floor, this room was OK but she didn't change the rate from the original room reservation to the new room 606. When we were checking out on Sunday, the check out person took 15 minutes to tell me that I owed them $140.00 more. That the total was almost 900.00. I showed her that my reservation for 2 nights, 2 rooms was 766.88. She said she didn't care, that the computer was right. I showed her that total on my reservation and the amount I paid at check-in was the same and I didn't owe anything. She said in very bad English that the computer stated the amount owed was $140.00 and kept insisting that I pay her, instead of trying to resolve the issue. She finally called the manager and at first, he said the same thing but after arguing with him he said something in Chinese to the clerk and said that he will fix it. It took another 20 minutes for him to tell me that the check-in clerk didn't change the rate when she changed the room. He said he was sorry but by this time I was fuming and angry.
On a different subject, my daughter, my nephew's wife and my brother had bug bites on their bodies.
Breakfast was horrible, the line for the microwave was so long that we never got a chance to use it. The coffee machine has 5 types of coffee but only one work.
There is construction going on in the front of the building even on Saturday afternoon, the workers on the scaffolding were able to see inside when my sister-in-law was changing her clothes.

Frank C, General Manager at Best Western Queens Court Hotel, responded to this review

Hi KK:

My apologies for all the inconvenience you may have experienced. As you can see we are trying to make improvements to the hotel. Please bare with us as we undergo this transformation. It is a bumpy ride but it will be for the better.

Thank you

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VACATION1122

Seattle, Washington

Trip type:

Family

Basic no-frills hotel. No parking. Poor WiFi connection speed

Jul 7, 2019

This is a basic no-frills hotel in Flushing Chinatown. If you’re looking for a basic room to sleep at a reasonable rate and do not mind bad Wifi connection speed,... more »

This is a basic no-frills hotel in Flushing Chinatown. If you’re looking for a basic room to sleep at a reasonable rate and do not mind bad Wifi connection speed, old dated room with tiny bathroom and slow draining sinks, this hotel is for you. If you’re driving to the hotel, be forewarned that the hotel does not have a driveway. You have to park you car on a busy narrow street to offload your luggage. There is no parking on the hotel premises either. The nearest parking garage is at LAZ parking garage located at the basement of One Fulton Square building across the street from the hotel at $25/day.

We made our reservation on Best Western’s website for a room with double beds for 3 guests. Upon arriving at the hotel, we were told by the front desk lady that we have to pay an extra $22 for my child as my reservation was for 2 adults and 1 child and my child was over 13. I showed her my reservation email from Best Western which showed my reservation for 3 guests. She said, “that is what is showing on my computer,” and proceeded to whip out her calculator to calculate the amount to add to my bill. I was displeased with the extra charge. Not willing to find a different hotel at the last minute, I grudgingly agreed to the extra charge. The room is basic, dated and small with a small bathroom designed for one person. There is only one small sink with no shelving to store your toiletries bags; barely enough space on the counter for one toiletries bag. Sink is slow to drain and bathroom fixtures are old. The shower fixture is missing parts that allow you to adjust the flow and water pressure. There are two tiny robe hooks at the back of the bathroom presumably to allow guests to hang clothes or towel but they are so tiny, your clothes and towel keep falling onto the floor. There is a mini fridge in the room but no microwave. Hotel offers complimentary breakfast from 7-9am. Unlike other hotels which keep their breakfast rooms open all day for guests to enjoy coffee or tea throughout the day, this hotel locks its breakfast room at 9am. They do offer steamed buns for breakfast but they were cold and uncooked. Coffee machine only has one setting which only allow guests to get a half cup coffee at a time, presumably as a cost-saving measure.

Based on our experience, it is unlikely that we will ever stay at this hotel again unless it undergoes a makeover to improve its dated interior and exterior, and customer service.

Frank C, General Manager at Best Western Queens Court Hotel, responded to this review

Hi Vacation:

I am sorry to hear that your stay was not a very pleasant one. It seems that the underlying concern is space. From the parking to the size of the rooms but as you know NYC is very limited in space. That is why we always build up and not out. We are in the process renovating the hotel and the rooms so please bare with us during this transition. You can see some of the improvements we have made and we will continue to make these strides.
Thank you and I hope you allows us another opportunity to show you what we truly offer.

Sincerely,

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geoanasta

Volos, Greece

Trip type:

Family

2 days in NY

Jun 22, 2019

The room was clear and the bed was also very comfortable. The hotel is near the subway and this was the best in our stay! The breakfast has nothing to... more »

lori3398

Trip type:

Family

Last Minute Hotel Accomadation

Jun 5, 2019

This hotel was further from the airport than expected. They have No Hotel Shuttle service so we had to take a cab to & from the hotel. The hotel room... more »

1-5 of 261 Reviews

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