Best Western Plus Hospitality House New York City.com : Profile

Hotels Best Western Plus Hospitality House

Best Western Hospitality House is an all suite property located in midtown Manhattan, a few blocks from many of New York's best known attractions. The property is nine miles from La Guardia Airport and 15 miles from John F. Kennedy International Airport. The Hospitality House is within walking distance of Rockefeller Center, Radio City Music Hall, St. Patrick's Cathedral, the United Nations, Broadway theaters and Fifth Avenue shopping.
Providing travelers with a home away from home feel, the hotel is comfortable with retro dcor.

Amenities include business services and a daily complimentary continental breakfast. The friendly and professional staff provides personalized, attentive service

The suites are very spacious, giving guests plenty of room to relax, work and rest. Each guest suite is thoughtfully appointed to satisfy the needs of both business and leisure travelers. Each suite includes a fully equipped kitchen with coffeemaker, microwave oven, stove, refrigerator, dishware, and pots and pans. Also included are direct dial telephone, data port, cable television, and an in room safe. High speed Internet access is available for a daily fee.

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Best Western Plus Hospitality House: 145 E 49th St, New York City, NY 10017-1210

1,381 Reviews

Certificate of Excellence 2019

GreenLeader Bronze level

Recent Reviews:

janice859

Greenville, North Carolina

Trip type:

Business

GREAT HOTEL

May 14, 2020

With the exception of the bagged breakfast during the pandemic, the staff was extremely friendly and they made my stay a great one & I would definitely recommend and/or use... more »

Winkadoo

Irish living in Manchester

Trip type:

Family

Perfect for our family

Mar 21, 2020

We visited New York between 8th and 13th March. This hotel is located perfectly to explore Manhattan and beyond. The apartments are large and well equipped. The service from all... more »

TravelingCaterChef

Trip type:

Family

Stranded in NYC with no Money

Mar 6, 2020

I am on day three of a five night stay. Until today... I had nothing but praise for this particular Best Western location. The price vs location could not be... more »

I am on day three of a five night stay. Until today... I had nothing but praise for this particular Best Western location. The price vs location could not be beat... or so I thought!! At 9:00 pm I began to receive alerts on my phone in reference to the card that was on a hold for our incidentals. I immediately got dressed (I was going to bed as I had been up since 3:00am due to a filming call) and headed down stairs. The hotel had charged almost $700 to my card. At this point please keep in mind the only authorization I had given for this card (my business account) had been a $100 charge. Given that my fist night was a separate reservation than the rest of the stay, I then authorized a “rollover” of the same card for the next hold. The Assistant General Manager, Eddie, was the one who helped me.

Upon alerting Mariela, the one bright spot in this experience, to the situation, including allowing her access to my card transactions... she then attempted to help me in every possible way, including contacting Eddie, who then made one phone call and proceeded to ignore her for the next two and a half hours... until it was time for her to go home. In the process of all this the hotel then charged my card an additional almost $700.

So here I am, in NYC... with my 70 year old disabled mother-in-law... until Saturday afternoon with no money, insufficient funds on my business account, and two bounced scheduled payments that posted at midnight.... and Eddie just stopped calling his staff back and is just ignoring the issue.

What will I feed my mother in law with? How will I get her to the airport on Saturday?

Rob G, General Manager at Best Western Plus Hospitality House, responded to this review

Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you.

We are sorry if we did not meet your expectations with regard to the method of payment presented. I apologize for any confusion revolving around this mis-communication and misunderstanding with Eddy. You and I spoke this morning and I think perhaps we have a mutual resolution in hand that will satisfy your complaint . There was not much that could have been done outside banking hours regarding transactions during the night. We also discussed compensating you in the interests of good customer service for this experience.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

We hope you will come back and see us again.

Thank you again for taking the time to post this review. We appreciate your patronage of our hotel and brand.

Warmest Regards
Robert
Best Western Plus Hospitality House

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8hn

Comfortable, clean, central, spacious

Mar 5, 2020

The hotel is excellent value. Rooms are spacious for central NYC. Everything clean and comfortable and staff helpful and responsive. Good transport connections and lots of reasonable eating places around.... more »

Lan_Pat_and_family

Canberra, Australia

Fabulous Forty ninth St

Feb 21, 2020

Having spent 3 weeks in Europe, we arrived into NY for our first stop of 3 weeks in America. I had carefully researched accommodation options, and happily settled on BWPHH,... more »

Having spent 3 weeks in Europe, we arrived into NY for our first stop of 3 weeks in America. I had carefully researched accommodation options, and happily settled on BWPHH, for the room amenities (full kitchen, lounge, dining, 2 bedrooms with 2 singles in the 2nd room). Our check in was friendly and helpful. Our room was everything that we’d hoped for. As long haul travellers with many bags, it is great to be able to fully unpack and still have room to store luggage out of the way. We used the kitchen for breakfast, lunch and dinner.
Unfortunately, we found the buffet breakfast to be limited, with unhealthy (soooo much sugar), overly processed and mass produced food. There were many people eating in the breakfast room, so I’m putting it down to the fact that we were spoiled by what the Scandinavians offer for buffet breakfast. For the remainder of our stay we ate in our room, with supplies we purchased from the nearby supermarket. We were more than happy to do this.
We loved the location of the hotel. Easy walking to many attractions and subway stops. The nights we didn’t cook dinner, we bought take away pizza from La Bellezza just outside the hotel entry door. Also recommended is Ophelia Lounge (5min walk along 49th) for drinks with stunning roof top views over the city.
The one thing that we did miss was an on-site laundry. We were aware that we could send out our clothes to be washed, but as we had many woollen items, we were reluctant to do this.
Highly Recommended.

Rob G, General Manager at Best Western Plus Hospitality House, responded to this review

Thank you for your stay with us and for your review of your recent experience at our hotel and brand. We are honored to have served you! We are glad that you enjoyed your stay. We greatly appreciate your patronage of our hotel and brand.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your happiness is the “why’ in what we do in service!
Thank you again for taking the time to complete this review.
We hope you will come back and see us again. Please consider me at your service for any assistance. I can be reached by email or telephone (212) 753-8781.
Warmest Regards,
Robert Gaeta
General Manager
Best Western Plus Hospitality House

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1-5 of 1,381 Reviews

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BOOK YOUR ROOM AT BEST WESTERN PLUS HOSPITALITY HOUSE

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Check-In
Check-Out

Secure & Private

Room Type

Standard Room 1 Queen Bed Accessible Non-Smoking

1 Queen Bed

248 sq feet (23 sq meters)

Layout - Bedroom

Internet - Free WiFi and wired Internet access

Entertainment - LCD television, premium channels, and iPod dock

Food & Drink - Refrigerator, microwave, coffee/tea maker, and free bottled water

Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains

Bathroom - Private bathroom, designer toiletries, and a hair dryer

Practical - Free local calls, access to in-room child care, and laptop-compatible safe; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning, heating, and daily housekeeping

Accessibility - Roll-in shower, bathroom grab bars, wheelchair accessible, and wheelchair-width doorways

Non-Smoking

Property Information

Free breakfast

Number of floors - 10

Popular Amenities

Air Conditioning
Clothing Iron
Coffee/Tea Maker

Safe
TV In Room

Additional Amenities

Check In: 3:00 PM
Check Out: 11:30 AM
24-hour front desk
Accessible bathroom
Braille or raised signage
Business center
Coffee/tea in common areas
Computer station
Concierge services
Dry cleaning/laundry service
Elevator
Express check-in
Express check-out
Free WiFi
Free breakfast
Free use of nearby fitness center
Free wired Internet
In-room accessibility
Luggage storage
Multilingual staff

Number of floors - 10
Number of restaurants - 2
Offsite parking discounted rates available
Roll-in shower
Safe-deposit box at front desk
Sauna
Self parking (surcharge)
Smoke-free property
Steam room
Television in common areas
Terrace
Total number of rooms - 35
Tours/ticket assistance
Wheelchair accessible (may have limitations)
Wheelchair accessible parking
Wheelchair accessible path of travel
Wheelchair-accessible concierge desk
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible registration desk

Best Western Plus Hospitality House

TripAdvisor Traveler Rating

BOOK YOUR ROOM AT BEST WESTERN PLUS HOSPITALITY HOUSE

Standard Room 1 Queen Bed Accessible Non-Smoking

Property Information

Popular Amenities

Additional Amenities

34 People

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