Disappointment Extreme!
By leslie1954
I brought my mom (in a wheelchair) to NYC for a trip of a lifetime. Beds were almost to the floor and I have never seen such tiny rooms. No ice or drink machines available, had to ask for an ironing board, iron and hair dryer. When I complained about the low beds, they made no effort to assist me or offer to waive the cancellation fee. Doormen were never there when I needed them. The final straw was when I asked to check out at 2:00 so that my mom could rest before getting on the plane, they would not allow it unless I paid $100. Biggest disappointment I've ever had in NYC.
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Posted on 6/11/2007.
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