Broadway Frequently Asked Questions
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If theater pickup is available it will be offered during the checkout process as a delivery option. However please note that since the COVID pandemic, many Broadway shows are only delivering tickets electronically via email. If you ever have any issue with your electronic tickets at the theater, the onsite Box Office will be able to assist you.
Usually ticket delivery delays are due to anti-scalping measures put in place by popular shows to ensure the equitable distribution of tickets. The delay in delivery allows us to verify that customers have not exceeded ticket limits put in place because of high demand. If your show has a delivery delay in place, it will be noted during the checkout process.
Are there tickets available?
If you are looking for tickets for a performance date far in advance, that performance may not be on sale yet. Shows generally only sell tickets for a few months into the future, although it varies by show. If you are looking far in advance and tickets are not yet available, make sure to check back with us from time to time to see if tickets for your preferred date have been put on sale.
Alternately, if you are looking to buy tickets for a performance in the very near future, the performance may be sold out. You should try searching for available seats for a later performance, especially on a weekday. As always, feel free to call one of our Broadway experts to enquire about show ticket availability. Sometimes we have last minute cancellations and may have tickets available that have not yet made it into our online inventory system.
You may purchase tickets from anywhere in the world that you can receive email! Since the COVID pandemic, Broadway is only delivering tickets electronically via email.
We also offer cancellation insurance for $5 per ticket to companies that are members of ABA, NTA, SYTA, RSA, and USTOA. This allows the group to cancel their tickets up to 30 days prior to the performance, for a refund of the face value of the tickets. If you are a member of one of the these organizations and you would like to add cancellation insurance on to your order, please note it on your order, or mention it to the sales representative.
All good things must come to an end! Countless shows open and close in New York every year, with closing dates announced as far in advance as six months or as soon as within a few days. No matter when a show announces that it is closing, you are always entitled to a full refund of your tickets. If your show does announce a closing date before your performance we will notify you of the closing by e-mail or phone.
There is no set dress code for Broadway shows. Many audience members dress in jeans and t-shirts, but it is not unusual to see men in suits and women in evening dresses. The most common type of clothing seen at a show varies depending on the day of the week, and what show is being seen.
Whatever you feel most comfortable in is how you should usually dress for the theater. Many people feel it is similar to a business casual environment. With such a wide variety of people, there will be people dressed causally and formally. Some people treat going to the theater as a very special occasion, while others who attend on a regular basis will dress more casually.
One thing to keep in mind is that many of today's theater seats are somewhat cramped, so try to wear something that isn't overly bulky or uncomfortable. If you have any further questions, please let us know!
If you are in need of wheelchair-accessible seating and wish to know details about a particular theater or show, we encourage you to call our toll-free number, 888-VISIT-NY (888-847-4869), option 2 for Broadway. One of our Broadway experts will be happy to assist you in planning your visit!
While the industry still has a ways to go, Broadway is getting better about providing services for deaf and hard of hearing theatergoers. Assistive listening devices are also popular with patrons who cannot hear well, and these are usually available at the Broadway theater upon arrival. A select few Broadway shows (e.g. Wicked, Mamma Mia) offer a service called i-caption, which is a hand held captioning device that works from any seat in the theater. To reserve one of these devices, call Sound Associates at 212-582-7678.
Occasionally, certain Broadway shows have performances that are interpreted in American Sign Language, and captioning is sometimes available as well. Call the Theatre Development Fund's Accessibility Programs (TAP) office to learn more about when these special Broadway performances are taking place: 212-912-9770 ext. 382. You can view a list of upcoming captioned/interpreted performances on www.tdf.org by selecting "hearing loss" from the drop down menu at the top of the page. an organization known as hands on! also sponsors sign language interpreted events around new york city. visit www.handson.org for information on upcoming events.
There are now services for the blind and visually-impaired as well, such as HOSPITAL AUDIENCES Inc's Describe! program. This service provides the audience member with a headset and a live commentary in which, during pauses in the dialogue, a describer explains what is happening on stage. TAP also sponsors Audio Described performances - to get a list of all of TAP services or to become a member, visit their website TAP members are notified of upcoming performances in advance, and they can purchase discount tickets though TAP.