Homewood Suites by Hilton Newark Cranford New York City.com : Profile

Hotels Homewood Suites by Hilton Newark Cranford

The Homewood Suites by Hilton, Cranford is a first class hotel located eight miles from Newark International Airport and 25 miles from John F. Kennedy Airport. Situated 20 minutes from New York City, the hotel affords guests small town tranquility and easy access to the Big Apple, with its glamour and glitz. The hotel is six miles from downtown Westfield and has several shopping malls within a 10 mile radius. The PNC Arts Center, NJPAC, NJ Beaches and Giants Stadium are located minutes away. To make your stay even more comfortable the hotel offers a complimentary shuttle to local restaurants and companies.
The spacious condominium style two room suites are richly appointed. Each suite features a fully equipped kitchen with microwave, stove, refrigerator, cookware and dinnerware. The hotel offers a complimentary deluxe breakfast, an on site fitness center and business center with fax, copier and data ports. Your stay will be enhanced by the world class service delivered by the friendly and professional staff. The Homewood Suites is convenient to dining, shopping and entertainment venues.

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Homewood Suites Newark-Cranford: 2 Jackson Dr, Cranford, NJ 07016-3602

770 Reviews

Certificate of Excellence 2019

Recent Reviews:

dameent

Whispering Pines, North Carolina

Trip type:

Family

Rocky start, but great management and service

Jul 11, 2019

When we checked in the hotel was overbooked so we didn’t get the room we originally wanted via the Hilton app. The first room smelled of mold and cigarettes, but... more »

When we checked in the hotel was overbooked so we didn’t get the room we originally wanted via the Hilton app. The first room smelled of mold and cigarettes, but it may have been from employees smoking with the door to the hotel open. We asked for a refund, but the front desk (Shelton) called the manager, Sandy Padua, and she had him look for another room and offered to comp our room that first night due to our troubles. The room we received was a handicap room with the bathroom between the living room and bedroom so that was tricky, but it was clean and on a higher floor.

The breakfasts were different than other Homewood Suites...egg dishes were weird, but the fruit was fresh and everything was stocked up. The pool was also very clean. Parking was also weird but they share the lot with the assisted living facility they’re attached to so it ended up being easier to find a spot after that first night. The location is extremely convenient to other towns nearby with lots of great restaurant options and things to do with the kids.

They did go above and beyond to help make our stay very comfortable after that, although at checkout the night wasn’t comped. We left so early that a manager wasn’t available, but I did speak to Sandy Padua the next day and she made “everything right” as we were assured of at checkout. Apparently, there was some miscommunication between the person checking us in and management, but Sandy explained it all to me and took care of it.

She is the reason we will try this hotel again when we go back later this summer. Every hotel should have a general manager like her and she is a great asset to the Hilton chain. We look forward to trying it again.

Sandy P, General Manager at Homewood Suites Newark-Cranford, responded to this review

Dear Dameent,

Thank you for the great review of our hotel! I am glad that you enjoyed your stay and hope to see you again very soon. Please let me know before your upcoming visit so we can make sure everything is perfect.

Sincerely,
Sandy Padua

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Cruiser31187397205

Trip type:

Family

horrible hospitality from management

Jul 1, 2019

Learn how to speak to people because some action came across as being very discriminatory. I have stayed at this hotel in the past and had great experiences not this... more »

JerseyJodi

New Jersey

Trip type:

Family

Really disappointing

Jun 29, 2019

I’ve probably stayed at this hotel a dozen times in the last 5-6 years while one or the other of my daughters was playing in a softball tournament nearby. I’ve... more »

I’ve probably stayed at this hotel a dozen times in the last 5-6 years while one or the other of my daughters was playing in a softball tournament nearby. I’ve stayed in so many hotels over the years for these tournaments and this hotel was really our favorite...but not anymore.

I called on Friday to ask if I could extend my reservation for a second night and thought I had successfully done so. We arrived on Friday evening and had to wait in line to check in. With only one staff member at 8 pm on a Friday evening he had trouble managing everything. Anyway when I checked in I asked if it was for two nights but apparently the person who I talked to just made a second one night reservation. Whatever. We checked into our room and then I realized that the front desk employee had never told us the times for breakfast. I called to ask—twice—but no one answered the phone. I went back to the lobby and waited in line again and then asked about breakfast. When I was told that it was starting at 7:00 I explained to Shelton (the oh so NOT helpful employee) that my daughter had an early morning game and I asked if I could grab a cup of cereal and some milk from the breakfast area for her to eat in the morning, since we would be leaving by 6:45. Shelton told me that I could buy cereal at the hotel shop. I pointed out that the hotel provided free breakfast so I shouldn’t have to pay. He absolutely refused to let me have a cup of cereal. I had to get the manager on the phone before he finally let me have the cereal.

So we returned to the hotel on Saturday around 2:30 and tried to get in the room but the keys didn’t work. Back to the front desk, back to the line. Apparently we were checked out and then checked back in so we had to get new keys. Got the keys, back to the room...and it hadn’t been cleaned in the 7.5 hours we’d been gone. Found a maid who promised to come clean it. Went out to the pool and passed a pleasant hour or two, and then the pool was invaded by a group of 20-25 people, mostly kids. This was odd because my good friend Shelton had informed me that you had to have a wristband to enter the pool area to avoid these large groups showing up. So much for that idea. Went back to the room and it had been very minimally straightened. We relaxed for a while, but as it was getting later (almost 9:00) the hotel was an absolute zoo. The large party from the pool had taken over the lobby area. Screaming children were running laps in the hallway. At this point we gave up and just checked out of the hotel.

The rooms are nice but the service is poor, and it seems to have become common for huge groups to show up, some of whom are not staying at the hotel, and just take over. So the atmosphere is really not pleasant and the staff, at least Shelton, are not helpful or even nice. I really would no longer recommend this hotel, even as a Hilton Honors member (not that I got even a welcome for that). Look elsewhere.

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carol w

Trip type:

Business

Unacceptable treatment

Jun 18, 2019

The operation manager Vanessa charged me for a smoking fee. First she stated she found cigarette buds in the room and the photo she sent me supporting her "evidence revealed... more »

B1529DDchristinak

Watsonville, California

Trip type:

Family

Great Place to Stay with a large family

Jun 14, 2019

If you have a large family and need room to stay along with a full kitchen so you don't have to eat out all the time this place is it.... more »

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BOOK YOUR ROOM AT HOMEWOOD SUITES BY HILTON NEWARK CRANFORD

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Secure & Private

Room Type

2 Double Beds

2 Double Beds

Layout - Bedroom and living room

Internet - Free WiFi and wired Internet access

Entertainment - 27-inch TV, premium channels, and MP3 dock

Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

Sleep - Premium bedding and blackout drapes/curtains

Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

Practical - Sofa bed, phone, and free weekday newspaper; free rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Suite 2 Bedrooms 1 King and 2 Full Beds

1 King Bed and 2 Double Beds

Layout - 2 bedrooms and living room

Internet - Free WiFi and wired Internet access

Entertainment - 27-inch TV, premium channels, and MP3 dock

Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

Sleep - Premium bedding and blackout drapes/curtains

Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

Practical - Phone, double sofa bed, and free weekday newspaper; free rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Suite 2 Double Beds Accessible 2 Full Beds

2 Double Beds

Layout - Bedroom and living room

Internet - Free WiFi and wired Internet access

Entertainment - 27-inch TV, premium channels, and MP3 dock

Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

Sleep - Premium bedding and blackout drapes/curtains

Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

Practical - Sofa bed, phone, and free weekday newspaper; free rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Accessibility - Wheelchair accessible

Non-Smoking

Suite 1 King Bed Accessible (Roll in Shower)

1 King Bed

Layout - Bedroom and living room

Internet - Free WiFi and wired Internet access

Entertainment - 27-inch TV, premium channels, and MP3 dock

Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

Sleep - Premium bedding and blackout drapes/curtains

Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

Practical - Sofa bed, phone, and free weekday newspaper; free rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Accessibility - Wheelchair accessible

Non-Smoking

Suite 1 King Bed Accessible Bathtub

1 King Bed

Layout - Bedroom and living room

Internet - Free WiFi and wired Internet access

Entertainment - 27-inch TV, premium channels, and MP3 dock

Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

Sleep - Premium bedding and blackout drapes/curtains

Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer

Practical - Phone, double sofa bed, and free weekday newspaper; free rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Accessibility - Wheelchair accessible

Non-Smoking

Suite 1 King Bed

1 King Bed

Layout - Bedroom and living room

Internet - Free WiFi and wired Internet access

Entertainment - 27-inch TV, premium channels, and MP3 dock

Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher

Sleep - Premium bedding and blackout drapes/curtains

Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

Practical - Sofa bed, phone, and free weekday newspaper; free rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Property Information

24-hour fitness facilities
Free breakfast

Number of floors - 3
Outdoor pool

Popular Amenities

Air Conditioning
Car Rent Desk
Children Allowed
Clothing Iron
Coffee/Tea Maker

Fitness Facility
Hair Dryer
Meeting Rooms
NonSmoking Rooms

Additional Amenities

Check In: 3:00 PM
Check Out: 12:00 PM
24-hour business center
24-hour fitness facilities
24-hour front desk
ATM/banking
Accessible bathroom
Barbecue grill(s)
Coffee/tea in common areas
Conference space
Dry cleaning/laundry service
Elevator/lift
Express check-out
Fireplace in lobby
Free WiFi
Free area shuttle
Free breakfast

Free grocery shopping service
Free newspapers in lobby
Free reception
Free self parking
Free wired Internet
In-room accessibility
Laundry facilities
Meeting rooms
Multilingual staff
Number of floors - 3
Outdoor pool
Picnic area
Roll-in shower
Safe-deposit box at front desk
Smoke-free property
Television in common areas
Total number of rooms - 108

Homewood Suites by Hilton Newark Cranford

TripAdvisor Traveler Rating

BOOK YOUR ROOM AT HOMEWOOD SUITES BY HILTON NEWARK CRANFORD

2 Double Beds

Suite 2 Bedrooms 1 King and 2 Full Beds

Suite 2 Double Beds Accessible 2 Full Beds

Suite 1 King Bed Accessible (Roll in Shower)

Suite 1 King Bed Accessible Bathtub

Suite 1 King Bed

Property Information

Popular Amenities

Additional Amenities

34 People

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