Hanover Marriott New York City.com : Profile

Hotels Hanover Marriott

Whether YouRe Traveling For Business, Pleasure Or Planning A Meeting, Marriott Focuses On What It Takes To Make Your Trip Successful. Enjoy The Comfort Of One Of Our 353 Guest Rooms, Each Equipped With Remote Control 25 Inch Tv, Phones With Voice Mail And Multiple Dta Ports And High Speed Internet Access. Start Your Day With A Complimentary Newspaper And Morning Coffee. Or Sample The Many Tasteful Options We Offer In Our 2 Restaurants And Lounge. Experience A Refreshing Change Of Pace In Out Pool, Whirlpool Or Health Club. Your Business Objectives Will Stay On Course With The Convenient Work Stations In The Room That Works, The Service Of Our Business Center And The Amenities Of Our Concierge Level. Count On Marriott Dependability To Make Your Stay A Memorable One.

TripAdvisor Traveler Rating

TripAdvisor

Traveler Reviews brought to you by

Hanover Marriott: 1401 Rt 10 E, Whippany, NJ 07981-1060

496 Reviews

Certificate of Excellence 2018

GreenLeader GreenPartner

Recent Reviews:

HamlinPA

Trip type:

Couples

Great Stays!

May 13, 2019

My wife and I stayed here multiple times over a period of seven weeks during area medical out-patient services this spring. The hotel offers excellent lobby, rooms, courtyard and restaurants.... more »

OzlemCH

Basel, Switzerland

Trip type:

Business

Friendly staff...they provide transfers thats really good

May 9, 2019

You can request transfers to your office or nearby places...thats really good service... Thank for this... Breakfast buffet is good..but boiled eggs were cold ... In hotel rooms..their safe is... more »

Fugazo

Morris Plains, New Jersey

Trip type:

Couples

The worst hotel ever

Apr 15, 2019

I can put this hotel in a motel category to not put any name comparing, staff at the front desk not friendly at all , not even to say good... more »

SBBOO

Australia

Trip type:

Business

Parking charge! And Penny pinching ...new management ?!

Apr 7, 2019

So I am a platinum lifetime elite with Marriott... over 290 nights a year in hotels. I stayed here multiple times over the years and never got an upgrade. I... more »

So I am a platinum lifetime elite with Marriott... over 290 nights a year in hotels. I stayed here multiple times over the years and never got an upgrade. I never cared about the fact that their rooms are very very dated and that girl at the front desk (whom we seem to always get) is always grumpy and only knows one word “NO” . We asked as we do every time if she has an upgrade available and you guessed it correct ...she said “NO” . Of course that was a lie just like every other time as the hotel was empty and there was no weddings or functions on that weekend.....oh and she put us on the 6th floor when my Platinum Lifetime Elite calls for the highest floor, and as I said, they had a very very low occupancy weekend and 2 of the staff members already told us that.
Now the PARKING FEE!!! ....I am going to go out on a limb and say this property has had a new manager in the past 8 months, because someone thought it would be a great idea to GOUGE the Elite members and others every night for parking thief cars in an unsecured empty parking lot and NOT even near an airport !!!
So in summery, this property has made the final fatal mistake and with that, we will be staying at the Hilton down the road as we already know this Hilton recognize and treat their status members much much better “diamond with Hilton” .... I suggest that gusts with status take the time to express their disappointment with the new fatal PENNY PINCHING changes that this property have made, and with the lack of recognition ....

Mgr_GuestServices1, Guest Relations Manager at Hanover Marriott, responded to this review

Hello!

Thank you so much for staying with us and taking the time to share your reviews. I am very sorry for all the frustration over your stays with us. I did want to respond to a few comments since this is a public forum and I know other guests and future guests will read this and may have questions as well.
We truly value all of our guests but of course our most loyal guests such as platinum guests like yourself are very special to us and we do try to accommodate any and all requests they may have. While we are a bigger hotel we have very few suites. So occupancy of our hotel doesn't always determine whether the suites are sold out or not. We also don't hold back on giving out suites so if you were told they weren't available that honestly was the truth. Also due to our close proximity to so many businesses our hotel is typically filled with about 70-80% Platinum, Titanium and Ambassador guests.
In regards to our parking I understand this has caused a lot of frustration and we do in fact have the same management. This was a decision that was made after a lot of thought. The parking fee has actually been posted on our website for about a year in order to prepare anyone who was booking farther out. With some suggestion from our township we have gone ahead and outsourced a third party security team to monitor our parking lot overnight. This is not an attempt at price gouging our guests, I can assure you of that. I'm sorry if that is how it made you feel. Our guests are our most important asset aand we will continue to strive to provide the highest level of service and security for all of our guests. I would be happy to discuss your stay with you further if you would like. Please let me know that most convenient time for you.

Warm Regards,

Monica Roman, Guest Services Manager
MARRIOTT HOTELS | TRAVEL BRILLIANTLY
Hanover Marriott Hotel | 1401 Route 10 East, Whippany, NJ 07981
P 973.898.6415 | F 973.898.6433 | Hanover Marriott Website

« less

ExperiencedReviewers

Trip type:

Family

Excellent Staff and $15 Parking

Apr 6, 2019

Friendly staff, check-in smooth, and a $15 parking charge. Why?? They appreciated my Marriott elite status and I had a wonderful stay. The breakfast buffet was nice and the service... more »

1-5 of 496 Reviews

Write a review

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.