Hanover Marriott New York City.com : Profile

Hotels Hanover Marriott

Whether YouRe Traveling For Business, Pleasure Or Planning A Meeting, Marriott Focuses On What It Takes To Make Your Trip Successful. Enjoy The Comfort Of One Of Our 353 Guest Rooms, Each Equipped With Remote Control 25 Inch Tv, Phones With Voice Mail And Multiple Dta Ports And High Speed Internet Access. Start Your Day With A Complimentary Newspaper And Morning Coffee. Or Sample The Many Tasteful Options We Offer In Our 2 Restaurants And Lounge. Experience A Refreshing Change Of Pace In Out Pool, Whirlpool Or Health Club. Your Business Objectives Will Stay On Course With The Convenient Work Stations In The Room That Works, The Service Of Our Business Center And The Amenities Of Our Concierge Level. Count On Marriott Dependability To Make Your Stay A Memorable One.

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Hanover Marriott: 1401 Rt 10 E, Whippany, NJ 07981-1060

505 Reviews

Certificate of Excellence 2018

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Recent Reviews:

sarahdQ839EE

Trip type:

Family

Wedding Block...Brides Beware

Jul 10, 2019

I booked a large block of rooms (about 60 total) for my wedding in June. Christine L. did a wonderful job answering all questions and made things easy leading up... more »

I booked a large block of rooms (about 60 total) for my wedding in June. Christine L. did a wonderful job answering all questions and made things easy leading up to the day. However, upon check in on Friday, I was told by the front desk worker that my wedding suite was not ready and wouldn't be until Saturday. I showed him my emails with Christine, since this was not correct. He was very confused, and was pretty rude to my friends and I. I almost was late to my rehearsal / rehearsal dinner because I was not able to check into my room. Luckily, my bridesmaids were able to sort things out with the front desk after a lot of confusion. Once I was able to get a key to my room, it didn't work so I had to make a bunch of trips up and down to get things sorted out. Dealing with the front desk added a lot of stress to my wedding. It seems like there is some disconnect between those working at the front desk, and with the people in sales.
It was not communicated with me there was a $15 parking fee for all guests. I wish I knew this so I could either pre-pay their passes, or at least let them know.
We were told the night of our wedding the hotel's bar would close at 2:00 AM. I knew my guests would want to socialize a bit longer after the wedding, which is part of the reason why I chose this hotel. I was a bit alarmed when a police officer showed up around 1:20 AM to kick everyone out, especially when we were not being loud or causing any problems.

Some pros: We had a buffet breakfast scheduled the day after the wedding which was great; no issues there. The shuttle company did an excellent job bringing our guests to and from the venue.

Overall, considering the amount of business we brought to this hotel, I was not pleased with how we were treated. I would think twice before booking for any wedding block or large event.

HanoverMarriott_Mgr, Guest Relations Manager at Hanover Marriott, responded to this review

Thank you so much for your review. I am sorry for all of the frustration with the check-in experience. I believe Christine was reaching out to you today to explain the technical glitch and also refunding your money for the first night.
We do hire local police officer every weekend due to the large amount of weddings and social groups inhouse. We typically don't close the bar before 2am unless we need to. I will speak with the restaurant manager to see what happened here.

I'm glad to see you had a great experience with your salesperson Christine as well as at your breakfast. We do appreciate your feedback.

Thank you!

Monica Roman
Guest Services Manager
Hanover Marriott

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Caroline M

Albuquerque, New Mexico

Trip type:

Couples

Great Hotel with Comfortable Beds and Great Pub inside

Jul 1, 2019

The room was great and they accommodated me for an early check in and late check out the next day. The beds were gold after traveling and the room service... more »

pellegrinorich

Trip type:

Business

Parking fee; REALLY?

Jun 27, 2019

I've stayed at the Hanover Marriott many times, though admittedly not recently, until last Friday, 6/21. I was a little surprised when given a parking permit to which I, perhaps,... more »

I've stayed at the Hanover Marriott many times, though admittedly not recently, until last Friday, 6/21. I was a little surprised when given a parking permit to which I, perhaps, should have paid more attention.

Upon receipt of my invoice, I was shocked and, frankly, thoroughly annoyed at being charged $15 for parking. I have been a Marriott client for MANY years, having been both a Gold and Silver member. Marriott is my first choice in hotels, whatever the occasion. As such, I don't mind paying a little more for the service and the accommodations which I find superior to most of your peers.

In retrospect, I realize the fee was listed on the web site (and probably other places I didn't notice) which, unfortunately, doesn't change anything. It's TACKY, to say the least, and something I'd expect from Holiday Inn, not Marriott.

Sadly, you're only narrowing the gap between Marriott and the rest of your competitors. As a long time Marriott client, I am not a 'happy camper' and this will certainly play heavily into my choice of hotels next time I require accommodations in the area.

Further, after realizing I was charged for parking, I wrote the hotel manager to express my displeasure and have yet to receive a response. Maybe this will garner some attention!

HanoverMarriott_Mgr, Guest Relations Manager at Hanover Marriott, responded to this review

Hello Rich,

I am so sorry for your displeasure with the parking fee. I did receive your email and responded, I'm sorry you haven't received it. Please check your spam, I will send it again shortly as well. Sometimes our marriott email addresses to get filtered out.
We have chosen to be the first in our area to secure our parking lot overnight with a 3rd party security team. While we may not be in a large city we are in a very busy area between many highways. This decision was made by upper management after much review and consideration. None the less I will pass along your displeasure. With any policy at our hotel we revisit them often. Thank you again for taking the time to share your feedback with us.

Warm Regards,

Monica Roman
Guest Services Manager
Hanover Marriott

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worldtravelerT1820IO

New York City, New York

Trip type:

Business

Old fashioned hotel

Jun 21, 2019

It really didn't feel like I had any status when I checked in. They said nothing about a gift or bonus points or anything like that. Once I stayed there... more »

craderm1961

Trip type:

Business

Great stay

Jun 12, 2019

This is a very large property with a number of very nice features. The welcome was great - I checked in at home 11 at night and I was impressed... more »

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