Grand Hyatt New York New York City.com : Profile

Hotels Grand Hyatt New York

The Grand Hyatt is located near the United Nations, St. Patrick's Cathedral, and Times Square, and within walking distance of Rockefeller Center, the Theater District, and the Museum of Modern Art. Experience unsurpassed elegance and service at this landmark hotel on Park Avenue, adjacent to Grand Central Terminal. The hotel features luxurious guest rooms that are sure to please even the most discerning traveler. For your dining pleasure, the Manhattan Sky Restaurant puts the city at your feet. Their elegant surroundings are perfect for lunch or dinner in under an hour with quality service. There is a dazzling atrium with a magnificent waterfall that is just as it was in the roaring 20's, where you can enjoy just standing and listening to the sound of the water. The staff has been professionally trained to assist you with all those very special needs that seem to occur only when we are traveling, so please allow the staff to make your stay an enjoyable and memorable experience. The hotel is minutes to fine dining, shopping and entertainment.

TripAdvisor Traveler Rating

TripAdvisor

Traveler Reviews brought to you by

Grand Hyatt New York: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017-8500

11,002 Reviews

GreenLeader Silver level

Recent Reviews:

suiching001

Lawrence, Kansas

Trip type:

Business

excellent hotel

Jul 14, 2019

the room is clean, maximum privacy. Down side is the elevator to the room. The gym is located at the top floor and is clean. Bathroom is clean and there... more »

jahvonconey

Washington DC, District of Columbia

Trip type:

Business

Great Stay & Great Location

Jul 14, 2019

The check-in process could use some improvement but, other than that, it was a great hotel! It is located in a prime area of New York and there are a... more »

bmwiese

Trip type:

Business

Stay somewhere else and save the money

Jul 14, 2019

This place was expensive and didn't even come with a coffee maker or refrigerator. They also had no type of complimentary breakfast or even water fountains to fill water bottles.... more »

Scooby7412

Riyadh, Saudi Arabia

Trip type:

Family

Great location

Jul 14, 2019

Great location time square is just 7 minutes walk and Bryant park 4 minutes walk and wall green is a cross the street and central station next to the hotel,... more »

newsheep

Birmingham

Trip type:

Business

Everything is good... except the Business Centre

Jul 13, 2019

If you aren't going to need to use a hotel computer or print anything out then stop reading. The hotel is fine. Four stars ****. BUT. If you even think... more »

If you aren't going to need to use a hotel computer or print anything out then stop reading. The hotel is fine. Four stars ****.

BUT. If you even think you might need to use the business centre then stop and think. It might be better to find a UPS store that will do it. Or just buy a pen and had write that boarding pass.

Why is it so bad? Why?

Well here goes. The business centre is a long thin room with a set of ageing Lenovo machines. To use them you have to swipe a credit card (or use a code), which will then charge you a minimum of $7.50 for the privilege. There are other charges (a by the second charge, a page printed charge etc...) but surely you can do anything there in less than the time taken to run up the charge?

Nope. Don't think it.

The wifi/network (and you can't access the perfectly good hotel wifi from in the room) will take those of you with good memories back to the mid 1990s, with speeds that would make a dial up modem blush with shame. 56k? You wish. Remember when images used to take minutes to slowly unwind down the screen? Don't remember it, relive it!

Before you know it you will be out of time. Or the machine will kick you out and reboot, meaning that you have to start all over again (and that's another $7.50). And when the machine restarts it will reboot. Now that's good(ish) from a security perspective, or at least it would be if I had any confidence that it was using the reboot to clear cookies etc. But it isn't, and I know because it still tried to let me log into D********@gmail.com's email account. But it's also bad, because the hardware is so poor that the reboot will take five minutes.

Ah, but could you talk to the helpful staff to sort this out (and all of the staff I met at the hotel were helpful!). Nope. The room is unstaffed. All you are given are some outsourced telephone numbers to call. I didn't bother, because frankly I'm assuming that the calls were going to be charged at $7.50 per minute. That seems standard for this setup.

So, in conclusion, just don't use it. And Hyatt? You are letting down a perfectly fine hotel in a good location for the cost of a few hundreds of dollars of equipment and some attention. You are better than this.

« less

1-5 of 11,002 Reviews

Write a review

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

Drag the street view to look around 360°.
Use the arrow buttons to navigate down the street and around the neighborhood!

BOOK YOUR ROOM AT GRAND HYATT NEW YORK

Change Currency:

Check-In
Check-Out

Secure & Private

Room Type

Club Room 1 King Bed

1 King Bed

312-sq-foot (29-sq-meter) room with city views

Club Level - Club Lounge access, continental breakfast, and light refreshments

Relax - In-room massage available

Internet - Free WiFi

Entertainment - 42-inch flat-screen TV with premium channels, pay movies, iPod dock

Food & Drink - Refrigerator and room service

Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains

Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

2 Double Beds

2 Double Beds

301 sq feet (28 sq meters)

Relax - In-room massage available

Internet - Free WiFi

Entertainment - 42-inch flat-screen TV with premium channels, pay movies, iPod dock

Food & Drink - Refrigerator and room service

Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains

Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

1 King Bed

1 King Bed

301 sq feet (28 sq meters)

Relax - In-room massage available

Internet - Free WiFi

Entertainment - 42-inch flat-screen TV with premium channels, pay movies, iPod dock

Food & Drink - Refrigerator and room service

Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains

Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Deluxe Room 1 King Bed

1 King Bed

301 sq feet (28 sq meters)

Relax - In-room massage available

Internet - Free WiFi

Entertainment - 42-inch flat-screen TV with premium channels, pay movies, iPod dock

Food & Drink - Refrigerator and room service

Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains

Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

1 Queen Bed

1 Queen Bed

279 sq feet (26 sq meters)

Relax - In-room massage available

Internet - Free WiFi

Entertainment - 42-inch flat-screen TV with premium channels, pay movies, iPod dock

Food & Drink - Refrigerator and room service

Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains

Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Suite 1 Bedroom View 1 King Bed

1 King Bed

602-sq-foot (56-sq-meter) room with city views

Club/Executive Level - Executive Lounge access and light refreshments

Layout - Bedroom

Relax - In-room massage available

Internet - Free WiFi

Entertainment - 42-inch flat-screen TV with premium channels, pay movies, iPod dock

Food & Drink - Refrigerator and room service

Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains

Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Club Room 2 Double Beds

2 Double Beds

312 sq feet (29 sq meters)

Club Level - Club Lounge access, continental breakfast, and light refreshments

Relax - In-room massage available

Internet - Free WiFi

Entertainment - 42-inch flat-screen TV with premium channels, pay movies, iPod dock

Food & Drink - Refrigerator and room service

Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains

Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

2 Double Beds City View

2 Double Beds

322-sq-foot (30-sq-meter) room with city views

Relax - In-room massage available

Internet - Free WiFi

Entertainment - 42-inch flat-screen TV with premium channels, pay movies, iPod dock

Food & Drink - Refrigerator and room service

Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains

Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

1 King Bed City View

1 King Bed

322-sq-foot (30-sq-meter) room with city views

Relax - In-room massage available

Internet - Free WiFi

Entertainment - 42-inch flat-screen TV with premium channels, pay movies, iPod dock

Food & Drink - Refrigerator and room service

Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains

Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Suite Corner 1 King Bed

1 King Bed

355 sq feet (33 sq meters)

Relax - In-room massage available

Internet - Free WiFi

Entertainment - 42-inch flat-screen TV with premium channels, pay movies, iPod dock

Food & Drink - Refrigerator and room service

Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains

Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Presidential Suite 1 King Bed

1 King Bed

Club/Executive Level - Executive Lounge access, continental breakfast, and light refreshments

Layout - Separate sitting area

Relax - In-room massage available

Internet - Free WiFi

Entertainment - 42-inch flat-screen TV with premium channels, pay movies, iPod dock

Food & Drink - Refrigerator and room service

Sleep - Pillowtop bed, premium bedding, and blackout drapes/curtains

Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer

Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Air conditioning and daily housekeeping

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Property Information

24-hour fitness facilities
Bar/lounge

Breakfast available (surcharge)
Number of floors - 25

Popular Amenities

Air Conditioning
Clothing Iron
Family Rooms
Hair Dryer
InHouse Bar

Meeting Rooms
Room Service
Safe
TV In Room

Additional Amenities

Check In: 4:00 PM
Check Out: 11:00 AM
24-hour business center
24-hour fitness facilities
24-hour front desk
ATM/banking
Accessible bathroom
Ballroom
Bar/lounge
Breakfast available (surcharge)
Coffee shop or café
Coffee/tea in common areas
Computer station
Concierge services
Dry cleaning/laundry service
Elevator/lift
Express check-in
Express check-out
Free WiFi

Free newspapers in lobby
Free wired Internet
In-room accessibility
Luggage storage
Multilingual staff
Number of floors - 25
One meeting room
Porter/bellhop
Restaurant
Roll-in shower
Safe-deposit box at front desk
Shopping on site
Smoke-free property
Snack bar/deli
Spa services on site
Total number of rooms - 1298
Tours/ticket assistance
Valet parking (surcharge)
Wedding services

Grand Hyatt New York

TripAdvisor Traveler Rating

BOOK YOUR ROOM AT GRAND HYATT NEW YORK

Club Room 1 King Bed

2 Double Beds

1 King Bed

Deluxe Room 1 King Bed

1 Queen Bed

Suite 1 Bedroom View 1 King Bed

Club Room 2 Double Beds

2 Double Beds City View

1 King Bed City View

Suite Corner 1 King Bed

Presidential Suite 1 King Bed

Property Information

Popular Amenities

Additional Amenities

34 People

Best Rate Guarantee

Check Room Rates