Gild Hall a Thompson Hotel

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Gild Hall A Thompson Hotel

15 Gold Street, Main Entrance On Platt Street, New York City, NY 10038-4803

2,063 Reviews

Certificate of Excellence 2018

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Recent Reviews:

bigbeefy88

Glasgow, United Kingdom

Trip type:

Family

Poor Staff, Great location

Apr 13, 2019

Now this hotel was supposed have the WOW factor according to all the great reviews but I didn’t see much of it! The room was mediocre agreed it was great... more »

Now this hotel was supposed have the WOW factor according to all the great reviews but I didn’t see much of it!

The room was mediocre agreed it was great size compared to other hotels in downtown Manhattan but I wouldn’t say it was as boutique as they offer! Now I don’t come from Anything special but when you are paying a lot of money you want to best possible service around and the rules and regulations to be the same all throughout your 4 Day stay!

When we arrived @ the reception I was greeted by van halen ( please forgive me if this was an incorrect name) he offered myself and my partner a glass of Prosecco which was quite refreshing after the long journey! Before heading over on our journey I had correspondence via email about a special occasion and was assured they would send up a bottle and see what else they could do, after reiterating this on check in it was ignored which I found very ignorant.

Once at the room we discovered there was only enough towels for 2 people when a family of 4 was staying (other than this the room was good sized and a massive tv alarm clock with usb slots for charging phones) I went down to reception to get more towels and they sent them up which was great

Next day after a long day out sightseeing came back to only 2 towels again I went down to reception again and asked for some extra slightly more p**sed off this time as it was van halen again!

The third and final straw was on our last full day after another day out came back to only 2 towels again this time I made sure van halen knew about my frustration he said he would have them sent up, went back to our room and a phone call came around 20 mins later advising us that it is there regulation to only put 2 towels in, these rules must have changed over night as it was van halen who called and advised of this but previously gave extra towels, he also offered free breakfast at the hotels restaurant on the final morning we refused this and up until this moment we are still waiting on towels for the final night and a bottle for our big occasion

The location of the hotel is superb within a 3-4 minute walk from the local subway at Fulton street

On checkout it was new staff and they were overly nice and attentive shame they were not on all weekend

We won’t be back or recommending this hotel to others

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Timothy H

Herndon, Virginia

Trip type:

Business

Executive Consultant

Apr 12, 2019

First time at Gild Hall. Wonderful people, food and experience. Very well decorated. Exceptional quality food and experience. Close to many locations. Quiet rooms for a good night sleep. Staff... more »

First time at Gild Hall. Wonderful people, food and experience. Very well decorated. Exceptional quality food and experience. Close to many locations. Quiet rooms for a good night sleep. Staff attentive to guest and ready to help.

Caitlin_GildHall, Manager at Gild Hall A Thompson Hotel, responded to this review

Greetings, Timothy H! Thank you for the outstanding review! We are delighted to hear that you had such a pleasant experience with us, and we are already looking forward to welcoming you back! PS We absolutely agree, the food at Felice is phenomenal.

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GoPlaces60890312959

Trip type:

Couples

Weekend in NYC

Apr 12, 2019

A surprise trip to NYC - I have stayed at this hotel before with work, but came back again for a city break. Like the hotel and the location. Rooms... more »

A surprise trip to NYC - I have stayed at this hotel before with work, but came back again for a city break. Like the hotel and the location. Rooms are clean and well sized. Staff friendly and helpful - including a glass of presecco on arrival

Caitlin_GildHall, Manager at Gild Hall A Thompson Hotel, responded to this review

Thank you kindly for your wonderful review! We are thrilled that you loved your stay, and we hope you join us again soon. We will have a glass of prosecco waiting for you!

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StefR

Brooklyn, New York

Trip type:

Solo travel

The hotel version of a hip "Man Cave"

Apr 11, 2019

Just had a perfectly serviceable stay at Gild Hall. The location was good, room was clean and I had a good rest on a lovely bed. The location is on... more »

Just had a perfectly serviceable stay at Gild Hall. The location was good, room was clean and I had a good rest on a lovely bed.

The location is on a quiet street that is very close to Wall Street so it's great if you are working nearby. There are several train lines within a 5 minute walk so you can get to anything in NYC fairly easily.

The lobby has a cool hipster vibe thanks to the décor that is trendy but also welcoming with oversized leather sofas, bookshelves and antler chandeliers.

There is a good Italian restaurant in the lobby which is worth a visit.

In my limited exchanges with the staff, everyone was always friendly and helpful.

The room is on the small side but it has a high ceiling which made it feel more spacious. The furnishings are very masculine with a big leather headboard, brass fixtures and lots of brown and black. The bed was a highlight - very large and comfortable with 4 fluffy pillows and white linens. There is virtually no sunlight coming in at any time of day due to the tall buildings surrounding it. That was expected but you should be aware if you like a sunny room. The room did have several lamps which I really appreciated and made the room feel much more cozy in the evenings.

Here is where it starts to deviate from a 4.5 star hotel. While the décor is nice, the age of the room shows and it feels a bit disjointed as if they took an older hotel and tried to make it more trendy without a full renovation. The television is huge and has basic cable channels but no premium movie channels nor an obvious way to connect your phone to the tv. The overall feel of the room felt very much like a "man cave" - I can appreciate the style they were going for but it fell a bit short of what I was expecting from a boutique hotel.

The bathroom is the biggest let down with a standard tub and shower head, very limited counterspace and a travel sized hair dryer. There is no natural light and the magnifying mirror is mounted to the wall over the toilet making it fairly useless. The layout makes it hard to put makeup on or even have your products laid out to use. The towels are quite thin and they only leave 2 in the room. Overall it felt very much like you what you find at a 3 star - perfectly serviceable but not what I would expect from a 4.5 star property. Perhaps the other rooms have larger/better bathrooms?

While I didn't need much during my stay, I did ask for ice to be brought up and was informed that ice machines were available on certain floors. It did the job but again, didn't feel very luxurious to have to walk the halls in my pajamas collecting ice.

Overall, I had a good stay but I suspect the hotel was designed with male business travelers in mind. A few upgrades would make this a bit more friendly for all.

Anthony V, Manager at Gild Hall A Thompson Hotel, responded to this review

Thank you so much for the review StefR

I appreciate the comments about the cleanliness and beds and the notes about the bathroom. i will passed this along to our team so that in the future we have available information on our customers needs, especially when renovation time comes along. You'll be happy to hear that we went through a complete renovation a little more then 2 years ago refurnishing every carpet and room and beds. But we wont stop there! we are always planning big things ! Please feel free to contact me for your next stay and that i promise that i will personally make your stay an unforgettable one. you can reach me at [email protected]

Sincerely
Manager
Anthony Vasquez

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Camper08438313330

Trip type:

Friends getaway

Amazing stay

Apr 8, 2019

Went for a girls trip and from booking to leaving the hotel the staff was amazing, friendly and wanted to make our experience 150%. They knew it was a girls... more »

Went for a girls trip and from booking to leaving the hotel the staff was amazing, friendly and wanted to make our experience 150%. They knew it was a girls trip and left us wine and a note. Contacted us via text to keep asking how they could help. Exceptional service! The rooms are gorgeous and it’s in a quiet place in Manhattan so you don’t feel like you are in the hustle and bustle. Love it and will go back again and again. Caitlyn at the front desk is amazing - she is what customer service should model!

kcorrigan, Director of Front Office at Gild Hall A Thompson Hotel, responded to this review

Thank you for your recent review. We are glad to hear that you had such an amazing stay at Gild Hall. We love to hear your feedback regarding our team and will ensure we recognize Caitlin for making your stay so memorable. We strive to provide exceptional service and are glad to see we met all your expectations!

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Financial District Description

Gild Hall a Thompson Hotel is located in the Financial District neighborhood of Manhattan. The financial hub of the United States, the seat of New York City government, and home to some of New York's oldest buildings, the Financial District has an illustrious history. 17th century settlers began building here, and given the many seafarers of the time, boats could be conveniently docked at one of the slips right near the settlements of wooden homes. Right nearby, in the heart of the district is Federal Hall, where George Washington was inaugurated as the first President of the United States in 1789, also the meeting site for the First Congress. New York City was both the capital of the United States and New York State at the time.

The street names reflect the district's fascinating history: Fulton Street, named after Robert Fulton, the inventor of the steamboat; Maiden Lane, originally called Magde Platje in Dutch; Beaver Street, recalling the once-significant beaver pelt trade, etc.

The area today houses some great economic powerhouses, including the headquarters of major banks, the New York Stock Exchange, in addition to the World Financial Center. Contrasts are extraordinary, from old two- and three-story old brick buildings near South Street Seaport to the nearby modern mega-skyscrapers. Some of the numerous other attractions include Fraunces Tavern, where George Washington bid farewell to his troops (also, they have a museum!); the newly-landscaped City Hall Park; the Museum of the American Indian and the US Custom House at Bowling Green; Trinity Church, the first parish church in New York City and the resting place of Alexander Hamilton and Robert Fulton, among others; War Of 1812 strong hold Castle Clinton; the Staten Island-bound South Ferry; Battery Park; and the Federal Reserve Bank. Sadly, the biggest attraction since 9/11 has been the former World Trade Center site, although, thankfully, construction has finally filled the long-standing gouge in Lower Manhattan's face, and the stunning 9/11 Memorial and its attendant museum are welcome signs of a healing city. And, of course, soaring a symbolic 1,776 feet over the memorial is the new 1 World Trade Center!