THE ANSWERS below:
A: If the date you want is not showing up on our calendar, it is either the regularly scheduled day off for that show or tickets are not yet on sale that far in advance. Check the 'Basics' box on the show page for the 'Booking Through' date to see when the show goes on sale for individual ticket buyers. If it is not on sale yet, please add your e-mail address to our 'Ticket Alert' list at the top right of the show page to receive an e-mail alert when tickets go on sale.
A: On Step 2 of the ordering process, please choose the sections of the theater where you will accept seats. We hand-fill each order personally with the theater box offices or from our private inventory to get you the best seats possible in the section or sections you choose. If tickets are not available in the section or sections you have chosen, we will not fill your request.
A: While 'best available' means that the seats we choose for you will be as close to the front and center of the theater as possible, we are happy to accept any special requests along with your order, within reason. We do understand if you are not willing to accept the back rows of the theater or seats on the extreme sides and do not want to purchase tickets to the show if those are the only seats left. However, we cannot fill requests for specific seat locations-like a request for Orchestra seats J101-J102 only. With this in mind, feel free to enter your special requests in the box on Step 2 of the ordering process.
A: Please enter your special requests in the box on Step 2 of the ordering process. We personally look over each ticket order and pass all special requests along to the box office. Of course, not all requests will be possible. It's important that you let us know whether you will or will not accept other seats if we cannot fill your request. (For example, please type either "aisle seat only" or "aisle seat preferred.") If we cannot fill your request as you've placed it, we will not charge you for the tickets and will follow up with a courtesy e-mail or phone call to see what you would like to do next.
A: Our service charge includes all service and handling fees, as well as standard
shipping. The only way to get Broadway tickets for face value is to purchase them
in person at the theater or through the box office by mail. Broadway and off-Broadway
box offices do not take public phone orders. Therefore, in order to purchase tickets
online or over the phone, you will always need to pay a service charge.
NYC.com provides you with a level of service unmatched by any other Broadway ticketing
agency. We employ Broadway experts who have seen all the shows, visited all of our
partner hotels and live and work in New York City. Along with our constant dedication
to friendly and prompt customer service, we often have a private inventory of great
seats for the exclusive use of our customers, which are not available at the box
office or through other ticket agencies.
A: Absolutely. We will automatically seat orders of six seats or less together, unless you indicate otherwise. Orders of more than six may be split into smaller groups if it guarantees you better seating.
A: In the special requests box on Step 2 of the ordering process, please type "ok to split into [triples/pairs/4&3/etc.]" to tell us how we can divide your group. Please type "singles ok" if you are willing to sit alone for better seats.
A: Go to the information page for the show you would like to see and look for the seating chart icon in the pink 'Basics' box. Click on the icon for a diagram of the theater's layout.
A: The easiest way to order multiple shows is to give us a call so that we can discuss your options. Our Broadway experts have up-to-the-minute show availability and can help you choose which shows to go to on which nights of your trip to get you the best seats possible.
A: Every show has a unique price schedule and policy for wheelchair seating. Please give us a call and we will be happy to give you information and order wheelchair accessible seating for you.
A: Sure! We've made it easy for you by putting together dinner packages, which include
tickets to a show and a completely pre-paid dinner at a number of fine Manhattan
restaurants. Each dinner voucher includes a three-course meal with tax and tip already
included. Simply choose the dining level that best suits your tastes
and budget. You will have the option to add as many dinner vouchers as you would
like to your ticket order on Step 3 of the ordering process. Click here to learn
more about our partner restaurants.
We do not currently offer dinner packages for London shows but check back with us
soon for this option.
A: Yes, we've also put together hotel packages, which include tickets to a show
and a stay at one of our favorite Manhattan hotels. You can design your own package
with your choice of show and hotel, or choose one that we've set up for you. Visit
our hotels page for more information.
We do not currently offer hotel packages for London shows but check back with us
soon for this option.
A: In the ordering process, you have the option to choose the sections of the theater where you will or will not accept seats, put them in order of your preference and type in any other special requests in a text box at the bottom of the page. We only sell full-view seats where the stage will be easily visible. We fill each order individually based on your request and will not confirm your seats unless they meet the requirements you have given us.
A: Premium seats are tickets set aside by the producers of many top Broadway shows that are available to all ticket buyers at a higher cost than regular, top-priced seating. These are considered the best seats in the theater and can be located in the Orchestra or Front Mezzanine. Premium seat prices and seat locations are determined by the producers of the show, not by NYC.com.
A: We can hold your tickets at the theater box office or ship them to you by standard mail or FedEx, provided there is enough time before the performance. Step 6 of the ordering process asks how and where you would like the tickets delivered. Please note that the only option for off-Broadway tickets is 'Will Call.'
A: 'Will Call' means that we will hold your tickets at your show's box office, located in the lobby of your show's theater. Check the 'Basics' box on the show information page or your confirmation e-mail for your theater's address. Will Call tickets are held under your last name and can be picked up beginning 30 minutes before the show. You may need photo ID to pick up your tickets. While it is not required, we suggest bringing a printout of your e-mail confirmation as well. If you would like to pick up your tickets before the day of the show, we will have them in our office available for pick up.
A: Please allow at least two weeks (or three during the holidays) for delivery by
the U.S. Postal Service. If your tickets do not arrive by two days before your performance
date, please call our Customer Service department and we will issue you a Lost Ticket
Voucher.
Sending your tickets via standard mail is free of charge, but please be advised
that we are unable to track delivery and cannot be held responsible if your tickets
do not arrive on time. Tickets do not have your name printed on them so they are
as good as cash if they are lost. Therefore, we highly recommend either FedEx shipping
or our Will Call option.
A: We recommend Federal Express shipping if you want to have your tickets in hand
before attending your show. We offer FedEx Overnight as well as 2-Day and 3-Day
FedEx for an additional fee. FedEx shipping is complimentary on orders of 10 seats
or more. If you qualify, simply choose 'Standard Mail' and we will upgrade your
shipping method free of charge.
FedEx cannot deliver to a P.O. Box and a phone number is required. When your order
is shipped we will send you your tracking number so that you can visit the FedEx
website and see where your package is at any time.
A: If you would like to pick up your tickets prior to the day of the show, you can come see our Broadway experts in action at the NYC.com offices! We are located just a five-minute walk north of Times Square at 1650 Broadway, right above the Mamma Mia! theater. The entrance to the building is on 51st Street (between Broadway and 7 th Avenue) and our offices are on the 9 th Floor. Our pick-up hours are 9am to 6pm Monday through Saturday.
A: We accept American Express, Mastercard and Visa card numbers. When you place your order, your credit card will be authorized immediately for the total price of your order. Once your order is confirmed, the charge is final. If for some reason we cannot fill your order, we will not charge your card and the authorization will drop off your account within three business days.
A: No, a credit card is required for all transactions. Tickets must be purchased in advance. A Broadway box office will never accept tickets reservations to be paid for at the theater.
A: The face value of a ticket is the actual cost of the ticket, before any service and handling fees. This is the price set by the producers of the show, the price we pay for the ticket and the same amount you would pay if you walked up to the box office on your own.
A: A restoration fee is a mandatory $1-$2 per ticket fee, which is always included in the face value of the ticket. The fees are used to help upkeep each theater.
A: We will be happy to seat multiple orders together if they are ordered at the same time. Please type, "seat together" in the special requests box on step 2 of the ordering process and we will make every effort to seat your group together. If you order online, please feel free to call our Customer Service department if you would like confirmation that your orders have been linked.
A: If your order has already been filled, chances are very slim that we will be able to get more seats next to the seat locations you already have. If you type "already have [your seat locations]" into the special requests box on Step 2 of the ordering process, we will attempt to get your new seats as close as possible to the seats you already have.