THE ANSWERS below:
A: The price you see on the website includes all costs. You'll be completely taken care of before you even set foot in New York, with nothing to pay at checkout. (Provided you don't break into the mini-bar at the hotel!) That means we've included the cost of tickets to one show, all sales tax, the standard New York City occupancy tax, our service fee and complimentary FedEx delivery in your hotel package price.
A: Yes. There is a box in the ordering process where you can indicate any special requests you have, such as frequent traveler membership numbers, bedding types, or preferred floor. You can also make special requests to one of our Broadway experts over the phone. The hotels do their best to accommodate your requests, but they are not guaranteed.
A: Yes. While online booking only allows you to choose one show at a time, you can call us with your hotel package reference number to place an order for another show and we will ship the tickets together.
We often have a special inventory of seats for the exclusive use of our hotel clients. If this is the case, one of our Broadway experts can quote you seat locations when taking your order over the phone. If not, we will be happy to order the best seats the box office has available for the performance you would like to attend.
A: While 'best available' means that the seats we choose for you will be as close to the front and center of the theater as possible, we are happy to accept any special requests along with your order, within reason. We do understand if you are not willing to accept the back rows of the theater or seats on the extreme sides and do not want to purchase tickets to the show if those are the only seats left. However, we cannot fill requests for specific seat locations-like a request for Orchestra seats J101-J102 only. With this in mind, feel free to enter your special requests in the box part of house selection page of the ordering process.
A: Please enter your special requests in the box on Step 2 of the ordering process. We personally look over each ticket order and pass all special requests along to the box office. Of course, not all requests will be possible. It's important that you let us know whether you will or will not accept other seats if we cannot fill your request. (For example, please type either "aisle seat only" or "aisle seat preferred.") If we cannot fill your request as you've placed it, we will not charge you for the tickets and will follow up with a courtesy e-mail or phone call to see what you would like to do next.
A: Although policies differ between hotels, generally up to four adults are allowed in a standard room and up to five adults are allowed in a suite.
A: Please use a different guest name for each package you order and then type the other guest names into the "special requests" box. Otherwise, place your orders separately online and call us with your reference numbers.
A: Generally, no. If any food or beverage is included in the package, it will be indicated clearly when you order. However, we are pleased to offer dinner vouchers, which will be an add-on option when you proceed though the booking process. Our dinner packages give you the opportunity to enjoy some of New York's finest restaurants, making your night on Broadway easy and exciting. Each dinner voucher includes a three-course meal with tax and tip already included. Add a voucher for each night of your stay and never have to worry about paying for dinner! To see more information about our partner restaurants, please click here.
A: No, parking is not included. Some of our hotels have valet parking while others have an arrangement with a nearby parking garage. Please estimate about $40 per night. Contact the hotel directly for up-to-date parking information.
A: Rollaway beds can be requested specially from the hotel but will cost extra, payable to the hotel at checkout. Please type "rollaway" in the special requests field when you are placing your order or call us to make the request.
A: When you choose the dates for your stay, a list of available hotels will appear. Please click 'More Info' to see the amenities provided by each hotel, including gym and spa information.
A: We will generally send confirmation by e-mail within 3-5 business days, giving us time to fill your order individually with the hotel and theater box office. Your documents can be expected about a week from the day you receive your e-mail confirmation.
A: In most cases, we will send your hotel documents and tickets by 3-Day FedEx. Off-Broadway tickets are always held at the theater box office. If there is not enough time to mail the package to you, we will deliver your documents to your hotel prior to your arrival for you to pick up at check-in.
A: Upgrades are usually not available, though suites are available at certain hotels. If a suite is available, it will be a clearly marked option when you see the list of available hotels. If you are interested in more information, please call us and ask a representative if your hotel can accommodate an upgrade.
A: Once confirmed, all bookings are non-refundable. However, we are proud to offer cancellation insurance at $30 per person, which will allow you to cancel your reservation and tickets for any reason, up to 48 hours prior to check-in.
A: To add nights on to your package, you must contact our Customer Service
Department and NOT the hotel directly. No changes can be made until all
documents are returned to NYC.com at the following address:
NYC.com
Attn: Hotel Department
1650 Broadway, 9 th Floor
New York, NY 10019
It is NYC.com's responsibility to ensure proper reservations. Travel packages are furnished by independent contractors not owned by NYC.com. The responsibility of delivering service rests entirely with the providers of the service. Please contact NYC.com immediately if you have any problems on your trip. We will intervene to ensure your satisfaction. Acceptance of any travel package from NYC.com shall release NYC.com from responsibility in any way for any injury or liability arising from the performance of, or failure to perform such services.