THE ANSWERS below:
A: Tickets go on sale for group orders before they go on sale for individual ticket buyers. As soon as a show is on sale for groups it will appear on our website. If you do not see your show in the drop-down menu on the top left corner of the website either it has closed already or it is not on sale yet. Please give us a call or check back on the website soon.
A: Please indicate all dates that your group can attend the show on your order form. For example, if the group can go on any Saturday in March, please note that on your request. Date flexibility is helpful in filling your group order as quickly as possible.
A: Please indicate up to three alternate show choices on your order form, in case your first choice is sold out. We will submit your requests in order and confirm or deny your group order based on the box office's availability. Listing alternate shows is especially important for shows that have opened within the past year.
A: No, you can cancel a group request at any time before you submit payment. Feel free to place an order to check availability even if you are not yet ready to purchase the tickets.
A: In your original request, please note the part of the theatre where you would prefer to be seated. However, because a group request is not finalized until we receive payment for the order, box offices cannot confirm exact seat locations until an order is paid. Once you have paid for your tickets, we will send your tickets via Federal Express for a one-time $5 mailing fee or hold the tickets at the theater box office for you to pick up, free of charge.
A: Usually your group will be seated together, but if a show is heavily sold or a theater is small, your group may need to be split. The box office will seat your group as close together as possible.
A: Sure. If, for example, someone in your group requires an aisle seat, please note that special request on your order form. While special requests can never be guaranteed, we will be sure to pass them along to your show's theater box office, who will do their best to accommodate you.
A: Certainly. There are a number of fine Times Square-area restaurants that are great for groups. These include Planet Hollywood, The Hard Rock Cafe, Bubba Gump Shrimp Company, and the Center Stage Café, just to name a few. Once your theater tickets are confirmed, please contact a group sales agent to add on the restaurant option. Please click here to learn more about our restaurant choices. Bon appetit!
A: Of course! Our Broadway Classroom program is a spectacular series of interactive
workshops designed to enhance your group's Broadway experience. Simply
p urchase a group of tickets to one of our partner shows and then choose from eight
different workshops. We have workshops designed for every kind of group, from
first-time theatergoers to the seasoned theater expert. The workshops take
place in real Broadway rehearsal studios, are taught by an accredited teaching
artist and include a bonus Q & A session with a performer from the show
you're seeing.
Once your group of tickets is confirmed with the box office you will have the opportunity
to choose a workshop to add to your trip to Broadway. If you would like to learn
more about the educational workshops we offer or to receive our workshops newsletter,
please visit our Broadway
Classroom website.
A: We are happy to ship your group tickets via Federal Express for a $5 mailing
fee, provided there is enough time before your performance date. FedEx cannot deliver
to a P.O. Box and a phone number is required.
We can also hold your tickets at 'Will Call,' meaning you can pick them up at the
theater box office on the day of the show. Please note that 'Will Call' the only
option for off-Broadway tickets.
If you would like to get your tickets before the day of the performance and cannot
receive them by FedEx, you may also visit us in our corporate office during our
business hours.
A: If you would like to pick up your tickets prior to the day of the show, you can come see our Broadway experts in action at the our office. We are located just a five-minute walk north of Times Square at 1650 Broadway, right above the Mamma Mia! theater. The entrance to the building is on 51st Street (between Broadway and 7 th Avenue) and our offices are on the 9 th Floor. Our pick-up hours are 9am to 6pm Monday through Saturday.
A: Generally, no. We do not charge a service fee on group orders. Occasionally exceptions will apply for holiday or Saturday evening performances. Please check each show page for specific pricing.
A: Since payment due dates vary, you will receive a separate invoice for each attraction you book--i.e. one invoice for each show, restaurant and workshop you arrange with us.
A: Payment due dates for group tickets and meal reservations vary between shows and restaurants. You will receive your payment due date when your ticket order is confirmed by the box office. Payment for educational workshops is due one month before the workshop date, or immediately if your workshop is within one month.
A: Yes. We accept American Express, Mastercard, Visa and Discover card numbers, but for group orders we will need to have a copy of your credit card on file before we can process payment. The first time you order with us, please fax a copy of the front and back of your card to us at (888) 847-4869.
A: Absolutely. Your payment deadline will be given at the time your order is confirmed
by the box office. Please mail your check to:
Theatre Direct
Attn: Groups Department
1650 Broadway, 9 th Floor
New York, NY 10019