Hours of Operation:
Monday - Friday
8am to 9pm EST
Saturday
9am to 6pm EST
Sunday
10am to 6pm

*We always have an after-hours representative here until 8:30pm EST to deal with same-day box office issues.

Address:
1650 Broadway
9th Floor
New York, NY 10019

Phone:
1-888-VISIT-NY
1-888-847-4869

Questions about Gift Certificates


THE ANSWERS below:

Q: What shows can the gift certificate be used for?

A: NYC.com gift certificates can be used for regular seats any show that we sell at the time in New York or London. (We sell every show on Broadway!) Gift certificates can not be used to purchase premium seats.

Q: How much does a gift certificate cost?

A: Gift certificates cost $132.00 each, which is the average price of a top-priced Orchestra or Front Mezzanine seat. This includes the face value of the ticket and the service charge, as well as standard shipping. Dinner vouchers cost $40, $50 or $70, depending on the menu and venue.

Q: What if the ticket costs more or less than $120?

A: We will credit you--the purchaser--the unused amount should the ticket cost under $120 after the gift certificate is redeemed. If the ticket costs more, NYC.com will cover the excess costs. Please note that gift certificates can NOT be redeemed for premium seats or used towards the purchase of a hotel package.

Q: What are my delivery options?

A: You can send the gift certificate to the recipient or to yourself via e-mail, standard mail or Federal Express.

Q: How can I purchase multiple gift certificates?

A: If you would like to order more than one gift certificate, you will have the option at the end of your first order to place another using the same billing information.

Q: What is a bulk order?

A: This option is available if you just want to place one quick order for multiple certificates of the same value and don't need to specify individual recipients. If you are ordering a large quantity and would like to customize each gift certificate, please call us at 1-888-VISIT-NY extension 8 to speak with a NYC.com representative. Be sure to ask about our promotion where you can get a free gift certificate for each order of 15.

Q: What are the Terms and Conditions of redeeming the gift certificate?

A:

  1. Redemption of gift certificates is subject to ticket and performance availability.
  2. Gift Certificates cannot be redeemed for cash, premium seats or hotel packages.
  3. Dinner vouchers are issued once the certificate is redeemed and are final sale with no exchanges or refunds. Vouchers expire 60 days after the show's performance date.
  4. Gift certificates can be redeemed for any available performance of any show sold by Broadway.com at the time of redemption.
  5. These terms and conditions are subject to change at any time to comply with applicable law.