Regrettably, I must concur—utterly—with the observations noted in other NYC.com reviews concerning "Upstairs at Bouley Bakery": Excellent food—abysmal service, AND an unpleasant, defensive attitude on the part of some (not all) waitstaff, to boot. One of a party of seven business colleagues, I was dumbfounded by the inability of the waitstaff to recognize that we were not served our entrees in a timely manner. When we finally queried the (presumed) manager, she, rather arrogantly, offered every possible "it's not our fault" excuse. Then, instead of swiftly—and professionally—turning around a bad situation by offering extra beverages or appetizers "on the house,&q...
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Posted on 10/2/2005.
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