Home > NYC.com FAQ

NYC.com FREQUENTLY ASKED QUESTIONS (FAQ)

About my Broadway Ticket Order

About my hotel reservation

GENERAL QUESTIONS:

About NYC.com
Why NYC.com?
How can I be the NYC featured user? How do I become a guru?
What considerations have been given to copyright?
I have a cool idea for a new feature
What if I have more questions?
Do I have to create a profile?
Why do I have to provide an email address?
I registered, but didn't get a confirmation email.
What if I don't want you to send me email?
Do I have to fill in all the fields?
What if I don't want everyone to see my profile?
Why are you asking for all this information?
Can I change my profile, my screen name, login settings or password?
What is content licensing?
What is view your profile as other users see it?
What is log in mode?
I can't make changes to my profile! What's wrong?
I forgot my password
The site logged me out!
Why does the site show a green dot next to my name?
What does active within mean?
How do I delete my account?

Questions about the following topics:

Mail
Connections
My account
Blog
Reviews
Lists
Ask
Photos
Moblog
Tags

About NYC.com

The world's greatest city now has the most connected online community! As everyone who lives here knows, it is the people who make this city great. And our site allows you to connect with and learn from these people in amazing ways. Think of NYC.com as New York City on the Internet, but vastly more efficient. For example, when browsing our site if you find someone who really seems to know restaurants, make them a connection and the next time they find the next big thing you'll be the first to know. Or subscribe to one of our bloggers' RSS feeds and get instant updates on their posts. If you personally have strong feelings about a particular business, restaurant, service, event, etc., write a post and see how others respond. You can even tag all these things with clever keywords to draw attention to them. You already know that New Yorkers love to talk. But unless you live here, you might not know that they love to help others and share their suggestions, thoughts, and pet peeves as well.

Why NYC.com?

As the Web evolves, there are new ways of creating communities, of sharing with friends and family all the great things NYC has to offer, ways to unlock the hidden treasures and find the amazing things happening. NYC.com makes this all possible in an easy-to-use format/interface! You'll find the utility of our service grows exponentially with the number and quality of your connections. At NYC.com, the possibilities are endless: you can share tips and information in your reviews; you can blog; enjoy our free email service; book hotel rooms and restaurant tables; buy Broadway and sports tickets. In short, you can do everything here.

How can I be the NYC featured user? How do I become a guru?

We choose our featured users based on their profiles, blogs and reviews. Keeping yours exciting and updated is the way to become a featured user. After you have written a certain number of blogs and reviews, an Editor will determine if you qualify to have the label GURU below your username, which indicates to everyone on the site you are a power user and trusted authority.

What considerations have been given to copyright?

We take intellectual property seriously, and when you upload any photo or text to NYC.com, it will inherit the default license type you set in your Account settings. The default license is "All Rights Reserved." This license means you have not given permission for your work to be reproduced in any other format or venue other than on NYC.com. However, if you wish you may choose to use a Creative Commons license to allow more liberal use and sharing of your text and photos while still maintaining reasonable copyright protection. With a Creative Commons license you get an easy-to-understand, legally sound, and technically savvy license free of charge. We recommend you carefully consider all the options available to you at Update your content licensing .

I have a cool idea for a new feature

Thanks! We love to hear from you. Send us an email at help@nyc.com.

What if I have more questions?

You might want to take our virtual tour to get a better idea. If you still have questions after that, feel free to email help@nyc.com


Profile:

Do I have to create a profile?

Although you are welcome to use NYC.com without creating a profile, you're missing out on the best benefits of the site, its amazing social networking functions. Signing up is so quick and easy we're sure you'll want to try it. It takes less than a New York minute! Just click on Register at the top of the page.

Why do I have to provide an email address?

The email address will be used as your login to the site. And in case you lose your password, we can email it to the address you provide.

I registered, but didn't get a confirmation email.

Check your spam folder for an email from no-reply@nyc.com. Also did you set your mail preferences to allow email from outside sources such as NYC.com?

What if I don't want you to send me email?

The primary reason we ask for your email address is for your login to our site. You'll want to read our Privacy Policy in case you want to know exactly what we do with your email address.

Do I have to fill in all the fields?

Not at all! In fact, you're welcome to come back later and fill in whatever information you don't have time to fill in now. Remember, the more information you provide, the more likely you are to meet people who share similar interests or who are looking to meet people like you.

What if I don't want everyone to see my profile?

That's no problem! In your profile settings, you can choose exactly who gets to see your basic settings, interests, online info, personal info and professional info. Any of these five can be set to: anyone (default); all NYC.com members; only your NYC.com connections; or only your friends and family.

Why are you asking for all this information?

Remember, the more information you provide, the more likely you are to meet people who share similar interests or who are looking to meet people like you! As NYC's premier social networking site, the more information you choose to provide, the more likely you are to meet people who share similar interests or who are looking to meet people like you. If you're concerned about what we do with this data, you might also want to check out our Privacy Policy.

Can I change my profile, my screen name, login settings or password?

Absolutely. You can update your screen name, login settings, password, photo(s) and anything in your profile any time you choose.

What is content licensing?

We take intellectual property seriously, and when you upload any photo or text to NYC.com, it will inherit the default license type you set in your Account settings. The default license is "All Rights Reserved." This license means you have not given permission for your work to be reproduced in any other format or venue other than on NYC.com. If you wish you may choose to use a Creative Commons license to allow more liberal use and sharing of your text and photos while still maintaining reasonable copyright protection. With a Creative Commons license you get an easy-to-understand, legally sound, and technically savvy license free of charge. We recommend you carefully consider all the options available to you.

What is view your profile as other users see it?

Maybe you're wondering how other users see your profile? Clicking on this enables you to see exactly what they see. Although you can't change your profile or settings in this mode, it does enable you to check yourself out! Click on Go back to login mode to return to your account.

What is log in mode?

Normally you will use your account under log in mode, which means you can update your account, profile and settings, write your blog and do everything you normally do. But if you want to examine your profile exactly as it appears to other people, click on View your profile as other users see it.

I can't make changes to my profile! What's wrong?

Make sure you aren't in View your profile as other users see it mode. If you see the dark bar Go back to login in mode above the word Profile, just click on it and then you can make changes as usual. Also if you haven't used your computer for a while, make sure you are still logged into the site. If says Welcome guest in the upper left, then you need to log in again.

I forgot my password!

No problem! Just click on Forgot your password? on the login page, enter your email address associated with your account and we will email it to you.

The site logged me out!

Depending on whether you share your computer with other users, your browser's settings, or how long since you last used the site, you might become logged out. Just click on Log In at the upper left and proceed as usual!

Why does the site show a green dot next to my name?

The green dot indicates you are logged in to the site and thus lets other users know you are an active user. This is a nice way of knowing if your connections, friends and family are currently online.

What does active within mean?

It indicates the last time you used the site, i.e. the last time you clicked on something at NYC.com. Again, this is a nice way of knowing if your friends and family are currently online.

How do I delete my account?

We are sorry you want to leave NYC's biggest virtual community! We hate to lose you, especially since it's free to have an account with us. But if you really want to, just email help@nyc.com.


Mail:

I registered, but this isn't an email address?

MyNYC is a social networking tool; while you can receive mail from other MyNYC users, registering for MyNYC does not give you a new email address. We are not presently registering @NYC.com email addresses, but will be pleased to let you know if this policy changes in the future.

How do I access my mailbox?

Click on the small envelope at the top center of the screen.

How do I know if I have new mail?

The small envelope at the top center of the screen will be orange and NEW MAIL along with the number of new messages will be displayed next to it.

What's public mail vs. private mail?

Public mail is mail you receive from an NYC.com member, but who is not someone you have previously made a connection. Private mail is mail you receive from an NYC.com member you have previously made a Connection.

Why can't I send anyone mail? How do I use mail to chat with other users?

You can only send mail to your connections. In order to mail a user, you first have to add that user to your Connections. (If you haven't added anyone to your Connections, the site returns an error message.) Every time you add a user to your Connections, that user receives public mail indicating you have added them.

I am getting offensive mail from another user

When this happens you should do two things: First, click on that user's screen name, then click on Report this profile to the right. You will need to indicate why you are reporting this profile before you click send. We will take whatever action we deem appropriate. Second, you can choose to Ignore this User by clicking on that link. Ignoring a user simply means they will become invisible to you, and it will prevent any further email they send from going to you.

I reported a profile but I didn't get a reply. How do I know you got my message?

After you click send to report a profile, our system administrator receives a report. We will take whatever action we deem appropriate, but we will not contact you unless we need additional information. Please also see FAQ regarding how do I deal with trolls .


Connections:

What are connections?

Connections can be anyone's friends, family, users whose profiles you find cool, intriguing, whatever. By adding people to your connections, you build your virtual community. Marking someone as a connection includes their latest reviews on your connections page so you can see them as they are posted. For example, when browsing our site if you find someone who really seems to know restaurants, make them a connection and the next time they find the next big thing you'll be the first to know. You can also grant special permissions to people on your connection list. You can also mark someone as a friend or family, which will give them access to stuff you mark as private in your profile or account. The amazing features of NYC.com really come to life when you add new connections.

How do I add/remove a connection?

To add someone to your connections, click on their user name, then click on add to connections. You then have the option to mark that user as friend and/or family. Then click add to connections to confirm. To remove someone from your connections, click on their user name, then click on remove from connections. You will be asked to confirm your request.

I made someone a connection, but they didn't make me a connection.

Sorry to say, not everyone you make a connection will want to return the favor and make you a connection, and that's just a part of life in NYC.

How do I ignore another user/report another user?

To ignore someone, click on their user name, then click on ignore this user. If you find a particular person is annoying you, you may choose to ignore them. This means you will be able to see when they log on or off, but you will not see anything else related to this user. Moreover, if the person emails your account, the email will not be delivered. This feature is designed mainly to assist you in dealing with users who insist on giving you unwanted advances or correspondence. Often these people thrive on attention, and the best way to deal with them is to completely ignore them. They will not know when they are being ignored; all they know is that no one is responding to their attempts to annoy, harass or offend. While we may not agree with everything everyone writes, we expect that only in extreme circumstances you would need to use the Report this profile feature for violations of our user policies. You will need to clarify why you are reporting that particular profile before you click the send button. We will take whatever action we deem appropriate. After you click send to report a profile, our system administrator receives a report. We will take whatever action we deem appropriate, but we will not contact you unless we need additional information. Please also see FAQ regarding how do I deal with trolls .


My Account:

How do I change my settings/screen name/photo/content licensing?

First, ensure you are in your account by clicking on My Account at the top of the page. Next, click on the various tabs to change specific settings. For example, under Account you can change your login settings, your screen name, upload or change a photo, and update your content licensing. You can set up your blog and publish it as an RSS 2.0 feed; you can sort through your reviews; ASK questions and give answers; edit your profile; and modify which parts of your profile you share. We recommend you spend some time clicking through all the various aspects of your account in order to take advantage of the site's full network of features!


Blog:

How do I blog?

First, you need to set up your blog, which you are welcome to name and describe as you wish. Then select who can see your blog and who can comment on it. Finally, select whether you want to publish site feeds (what's this?). That's it! You can always change your settings later. You can choose to add/remove bookmarks, or you can just get started blogging!

What is the maximum photo size I can post?

500k. If your picture exceeds that size, the photo will not be posted.

What are my bookmarks?

Bookmarks are your favorite sites; simply enter them, and they will appear on your blog. You can always change them later.

How do I edit my blog settings?

While in My Account click on blog, then click on edit blog settings.

How can I tell when people leave comments?

At the bottom of each blog entry you will see how many comments were made on that entry.

What else can I learn about a user after reading their blog?

If you really like someone's blog, check out their blog tags. (Likewise, adding tags to your blog makes it more intriguing and easily searchable by keywords.) Then read that user's reviews, and also check out their overall site tags. Undoubtedly you'll find links to people, places and things you find cool; examining those tags will give you a better idea of how that user thinks and rates things. If a certain tag appears frequently, chances are that particular theme is really on that user's mind. And of course, if you make that user a connection, you'll know right away when he or she has posted fresh material. Making connections unleashes the full power of NYC.com.

Who can comment on my blog? What if I don't want people to leave comments?

While in My Account click on blog, then click on edit blog settings, then click on who can comment on it.

How do I view other users' blogs?

If you see a user's name with the word BLOG underneath, just click on BLOG. Otherwise, you can click on that user's name to view their profile, then click on BLOG.

What if I don't want everyone to see my blog?

While in My Account click on blog, then click on edit blog settings, then click on who can see your blog.

Can my blog be published using RSS?

Absolutely! If you didn't select this option when setting up your blog, simply click on edit blog settings, then check the box next to publish site feeds. You can always change it later!

What is Update Services?

When you publish a new post in your blog, NYC.com can notify the site to update services. These are services that will assist other people in finding your fabulous posts. If you wish to add some additional ones that we have not thought to include, feel free. Just make sure that each is on a separate line.

How do I deal with trolls?

In virtual communities, you unfortunately sometimes come across users who enjoy annoying other users. There are several strategies for dealing with these trolls. If the user's behavior constitutes unacceptable conduct, you can report the user. You can ignore the user. If you find the troll changes screen names, keep in mind that trolls thrive on attention, and tend to disappear when they are ignored.

I keep getting offensive comments from another user/ a troll

You can always delete that user's comments. Generally the easiest way to deal with a troll is to ignore him/her; they usually go away when they don't get the attention they seek. Moreover, if you don't want such people to leave comments, then limit comments to your connections or friends or family. While in My Account click on blog, then click on edit blog settings, then click on who can comment on it.

I commented on someone else's blog but I don't see my comments

It might be that user deleted your comments. Also, bear in mind that some users do not accept comments from all users, and limit comments to only connections, friends or family.


Reviews:

Why should I write reviews?

Reviews are a great way to share your knowledge of NYC with the whole Virtual NYC community. The wisdom you bring to the site helps us all learn quickly about which restaurants are great (and which should be avoided), what shows are cool (and which aren't) and so on. Writing reviews not only shows your sophistication, it keeps other people aware of your interests and helps you connect with others.

What else can I learn about a user after reading their reviews?

If you really like someone's reviews, you'll definitely want to read that user's blog and also check out their tags. Maybe you'll find links to people, places and things you find cool; the tags will give you a better idea of how that user thinks and rates things. If a certain tag appears frequently, chances are that particular tag is really on that user's mind. And of course, if you make that user a connection, you'll know right away when he or she has posted fresh material. Making connections unleashes the full power of NYC.com.

How can I tell when people leave comments?

Below every review you'll see how many times it has been read and how many comments there are.

What if I don't want people to leave comments? What if I don't want everyone to see my reviews?

Unlike your blog, reviews are completely public. By allowing everyone to view and comment on them, we build a bigger community. The more knowledge users bring to the site by viewing and commenting on reviews, the more expertise everyone can share. Besides, you can always edit or delete your review later if you want.

Can I comment on other users' reviews?

Yes, sharing our knowledge as well as posting constructive criticism and helpful suggestions are highly encouraged!

How can I sort my reviews? Can my reviews be searched?

You (as well as others who view your reviews) can sort through your reviews or search your reviews in various ways. Under account, click reviews, and then make your selection. This is a great feature for power reviewers who have many reviews on the site. You can search for their most helpful reviews, or even by keyword!

Can anybody comment on my reviews?

Only registered NYC.com users can comment on your reviews.

I am getting offensive comments from another user

Feel free to delete them!


Lists:

Lists are a great way to manage information and get a quick overview of things. Your lists tab will initially show events, favorite attractions, favorite bars & clubs, favorite restaurants, and others. You can always add new lists, edit existing lists, and remove old lists.


Ask:

Ask the NYC.com community whatever you want! Whether you want to find the best pizza, or where to have a great girls' night out, or find the best Wi-Fi connection, or the hottest club, or anything else, you'll get great answers from real New Yorkers when you just ASK.


Photos:

As with your profile, it is entirely up to you how you choose to identity yourself, and with what photos. However, photos do have to meet our user guidelines.


Moblog:

how do I post images from my cellphone?

Under Blog, click on Edit Moblog Setting. Moblog, or your mobile blog, lets you post to your blog from any device that has email access. For example, you can post an entry from your cellphone by emailing your moblog address. The subject line of the email will become the title of your blog entry; the body text becomes the body of the entry. Want to send a photo? No problem! Just attach it and it will automatically be updated. Moblogging is ideal when you really want to blog, but aren't near your computer. Your moblog email address is automatically generated by our system; just add it your contacts, go out in the city, and blog anytime from anywhere! Note that we generate this address randomly so strangers cannot post to your moblog. For your security, you can reset this address at any time by pushing the reset button found below your moblog address on the Edit Moblog Setting page.


Tags:

What are tags?

Tags are a quick and easy way to mark with keywords entries in your blog and reviews, as well as pages throughout NYC.com that you find interesting, unusual, fascinating, or whatever. And there are many effects to using tags: First, it enhances your reputation, because it shows you are a power user familiar with the immensity of NYC and its many offerings. Second, it is a way to make connections and keep your connections appraised of what you find new and interesting. Moreover, it's a way to organize information and draw attention to it.

Why use tags?

For example, you just can tag sushi restaurants, or you can tag those Japanese restaurants which have amazing SASHIMI. You could just tag every place you like that sells ADIDAS, or every bar from Sex and the City where you like the COSMOPOLITANS. You can tag each of your top reviewed restaurants with EXCELLENT MEAL, or tag all the editorial reviews of restaurants you think are OVERPRICED. What about every place that has BLUEBERRY ice cream or PRALINES? Broadway shows with NO INTERMISSION or bars with PINBALL machines? The more clever and creative your use of tags, the more attention you draw to yourself and to things you tag. Sure, you could use the word SUSHI, but HOT TUNA might be more creative. ADIDAS is good, but SHOOZ might be more interesting. And clever or mysterious words are bound to generate interest. Some recent examples include: magnifique, horror house, shopaholic, off the beaten track, etc.

What are some good tagging strategies?

Everyone sees the universe of information here differently, and your thoughts are what makes the online community function even better. So by organizing things your way with your tags, you increase the likelihood of making connections and keeping your connections informed of your great ideas. OFF THE BEATEN TRACK is but one way to point out super stuff that might be hidden or unknown to most people. The more clever your tag, the more likely that users will click on it; think of it as highlighting those little nuggets of NYC knowledge.

Why do some tags appear bigger than others?

The more frequently a tag is used, the bigger it gets.

I made a tag a few weeks ago, but I don't see it now.

The tags page shows new tags from the past week, the past month, and the top 150 all time tags. Although only the most popular tags are shown, you can easily search for your tag or any tag by using the Search Tags function. This is a great way to see what other users are thinking about.

Sharing tags

NYC.com is all about sharing, and you can choose to share tags with everyone, just connections, or just yourself. Why is that? You might decide for whatever reason that not every tag is appropriate for anyone to see, and you might decide that you prefer to keep your tags to yourself.

Filtering tags

There are so many tags that describe so many things. You might just want to search for something specific, or even something that is part of a larger word, such as RED or even OR. Why do this? You can get really cool results. For example, some of the tags that "OR" returns include: extraordinary, horror house,Korean, mayor, memory, tomorrow. And those tags might just lead you in a totally new direction.



BACK TO TOP